GumloopBuild AI agents for work
vs
IntercomThe only helpdesk designed for the AI Agent era
Comparison · AI Agents · weekly run Nov 3
Gumloop vs Intercom
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Intercom is the stronger AI pick in AI Agents: it has a visibility score of 5.5 versus 4.9 for Gumloop.
Choose Gumloop if…
- Flat tiers pricing suits your budget better than per seat
- visual node-based canvas for chaining AI agents
- web scraping and data extraction capabilities
- 14-day trial offered
Choose Intercom if…
- You want the brand AI engines rank higher (5.5 vs 4.9)
- You want a lower entry price ($29 vs $37)
- You need more native integrations (450+ vs 400+)
- AI answers describe it more positively (41% vs 33% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gumloop | Intercom |
|---|---|---|
| Visibility score | 4.9% | 5.5% |
| Change vs last week | New | New |
| Rank in AI Agents | #24 | #21 |
| Share of voice | 1.6% | 1.1% |
| Mentions this run | 10 | 7 |
| Positive in AI answers | 33% | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gumloop 0pp · Intercom 0pp over 0 weekly runs.
Engine by engine
Intercom leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GumloopIntercom
Head to head in AI answers
0 engine answers name both brands
0Gumloop ranked higher
0Intercom ranked higher
Features, pricing & fit
| Dimension | Gumloop | Intercom |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | $37 / mo | $29 per seat / mo |
| Free plan | No · 14-day trial | No · 14-day trial |
| Deployment | Cloud-based, with VPC deployment inside a customer's AWS, Azure or Google Cloud environment. | Cloud (SaaS), with US, EU and AU data hosting |
| Integrations | 400+ | 450+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA |
| Support | Email support, Dedicated Slack support on Enterprise, Gumloop University, Embedded Gumloop Expert on Enterprise | — |
| Founded | 2023 | 2011 |
| Headquarters | San Francisco, CA | San Francisco, California, United States |
| Employees | 11–50 | 1,001–5,000 |
| Funding | Series B · $70M raised | Debt financing · $242M raised |
| Best for | Companies whose non-technical teams want to build their own agents while IT keeps control of access and spend. | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system |
Plans side by side
Intercom
Essential$29seat/mo
Advanced$85seat/mo
Expert$132seat/mo
Fin AI Agent (with existing helpdesk)$0.99Fin outcome
Pros and cons
Themes from the AI answers that mention each brand
Gumloop
- visual node-based canvas for chaining AI agents
- web scraping and data extraction capabilities
- 14-day trial offered
- suggested as a starting option for teams without engineering capacity
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Gumloop vs Intercom”, https://slateindex.ai/compare/gumloop-vs-intercom, data of Nov 3, 2026. Licence: CC BY 4.0.