Intercom pricing 2026: plans and costs
How AI answers describe Intercom pricing
For customer-support agents specifically, Intercom Fin is especially transparent: $0.99 per successfully resolved outcome, with no AI platform or setup fees when used with an existing help desk.
Compared to: Zendesk · Freshworks · HubSpot
- For additional reference, see the official Intercom pricing, Zendesk pricing and Tidio pricing pages.
- Intercom: about $29 per seat/month, plus usage-based AI charges.
- Other tools offering free trials include Zendesk, LiveAgent, Intercom, Olark, and Tidio, with trial periods ranging from 7 to 30 days.
Quick pricing summary
- Essential: $29 seat/mo
- Advanced: $85 seat/mo
- Expert: $132 seat/mo
- Fin AI Agent (with existing helpdesk): $0.99 Fin outcome
- Worth noting: Seat prices shown billed annually; Essential is $29/seat/mo listed with $19 promo for new customers (save 35%). Fin outcomes $0.99 each. Channels (email campaigns, SMS, WhatsApp, Phone) are pay-as-you-go. 1 Full seat minimum. Startups up to 93% off.
Plans
Essential
$29 seat/mo
- Fin AI Agent from $0.99 per Fin outcome
- Fin for service, sales & ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
$85 seat/mo
- Fin AI Agent from $0.99 per Fin outcome
- Every Essential feature
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
$132 seat/mo
- Fin AI Agent from $0.99 per Fin outcome
- Every Advanced feature
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent (with existing helpdesk)
$0.99 Fin outcome
- No seats required
- Minimum monthly commitment applies
- Works with Salesforce and other helpdesks
- Answers email, live chat, phone and more
- Takes action on external systems
- Hands off to agents in preferred Inbox
What you get on each plan
| Feature | Essential | Advanced | Expert | Fin AI Agent (with existing helpdesk) |
|---|---|---|---|---|
| Fin AI Agent | ✓ | ✓ | ✓ | ✓ |
| Shared inbox and ticketing | ✓ | ✓ | ✓ | — |
| Multiple team Inboxes | — | ✓ | ✓ | — |
| Workflows automation builder | — | ✓ | ✓ | — |
| Round robin assignment | — | ✓ | ✓ | — |
| Private and multilingual Help Center | — | ✓ | ✓ | — |
| Free Lite seats | — | 20 | 50 | — |
| SSO & identity management | — | — | ✓ | — |
| HIPAA support | — | — | ✓ | — |
| SLAs | — | — | ✓ | — |
| Multibrand Messenger / Help Center | — | — | ✓ | — |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Pro (includes Operator) | $100/mo | All seat plans |
| Copilot | $29 per agent/mo billed annually; $35 billed monthly | All seat plans |
| Proactive Support Plus | $99/mo (includes 500 messages) | All seat plans |
| Fin AI Agent outcomes | $0.99 per outcome | All plans |
Intercom pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Freshworks | — | — | — | — | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Salesforce | — | — | — | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Compare → |
List prices as published on www.intercom.com/pricing. Totals are worked examples, not quotes.