Intercom

The only helpdesk designed for the AI Agent era

Live Chat & AI SupportSan Francisco, California, United States1,001–5,000 employeesFounded 2011

#2 of 44 in Live Chat & AI Support30,000 customers (per intercom.com)41% positive in AI answers

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Visibility score

46.2%

+2% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Intercom ranks #2 of 44 in Live Chat & AI Support with an AI visibility score of 46.2 (SlateIndex, Nov 3, 2026).
Intercom's visibility rose 2 points since the previous weekly run.
Intercom is most visible on ChatGPT (61.1) and least on Perplexity (36.1).
AI engines name Intercom in 60 of the 149 Live Chat & AI Support buyer prompts SlateIndex tracks.
intercom.com is the source AI engines cite most in answers about Intercom, with 36 citations.

About

Company details for Intercom

Intercom is a customer service platform combining a helpdesk with Fin, an AI agent for customer support. The helpdesk includes an omnichannel inbox, ticketing, a help center, proactive in-app messaging and Copilot, an AI assistant for human agents. Fin can run inside Intercom or on other helpdesks such as Zendesk, Salesforce and HubSpot, across chat, email, phone and other channels. Pricing combines per-seat fees with a per-outcome charge for Fin. It ranks #2 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 46.2 in the latest weekly run.

Founded in 2011 and headquartered in San Francisco, California, United States, the company employs 1,001–5,000 people. It has raised about $242M. Its differentiator: a helpdesk with a natively integrated AI agent, Fin, sharing the same inbox, customer record and knowledge.

Website: intercom.com
Categories: Live Chat & AI Support, Help Desk, AI Agents, Contact Center, Knowledge Management
Company size: 1,001–5,000 employees
Headquarters: San Francisco, California, United States
Founded: 2011
Company type: Division of Salesforce
Funding: Debt financing · $242M raised
Customers: 30,000 · per intercom.com
Pricing: $29 per seat / mo · per seat
Free trial: 14-day free trial
Deployment: Cloud (SaaS), with US, EU and AU data hosting
Platforms: Web
Integrations: 450+ native
Compliance: SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA

LinkedIn · linkedin.com/company/intercom/X · x.com/intercom Facebook · facebook.com/intercominc/Instagram · instagram.com/intercom/YouTube · youtube.com/channel/UCJG0MvLP03kyzzAkD-w98aQ

Read from linkedin.com, intercom.com, g2.com, getmacha.com, siliconvalleyinvestclub.com, tracxn.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

46.2%

across Live Chat & AI Support answers, weighted by position

ChatGPT61.1%

AI Mode41.5%

Perplexity36.1%

Change

+2%

vs last week’s run

Category rank

#2 of 44

in Live Chat & AI Support

Mentions

in this week’s run

Share of voice

10.1%

of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now46.2%

30-day changeup+1.9000000000000057pp

High · low46.2% · 44.3%

Rank#2 → #2

Compare in

Intercom gained 1.9 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for Intercom

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Intercom

All prompts

How do I choose a live chat tool for a mid-market team?

Intercom: Strong candidate if you're a SaaS company prioritizing in-app engagement, automation, and AI-assisted support.

ChatGPT · run of Nov 3

What is the difference between a live chat tool and a Contact Center?

Intercom – What Is Live Chat?

ChatGPT · run of Nov 3

How long does it take to roll out a live chat tool?

ChatGPT · run of Nov 3

What are the best Live Chat & AI Support tools in 2026?

My overall recommendation: Intercom is one of the strongest choices for AI-first customer support, Tidio is an excellent option for small businesses, and Zendesk is a strong choice for larger support operations.

ChatGPT · run of Nov 3

Top live chat tool options for B2B SaaS companies

Customer support and onboarding (Intercom)

ChatGPT · run of Nov 3

Best live chat tool for enterprise

If you're looking for an enterprise-grade live chat solution for customer support, sales, or customer engagement, my top recommendation is Intercom, with Zendesk and Salesforce Service Cloud as strong alternatives.

ChatGPT · run of Nov 3

Compare the leading Live Chat & AI Support platforms

Intercom — best overall AI-first platform

ChatGPT · run of Nov 3

Alternatives to the most popular live chat tool

If you're looking for alternatives to Intercom or LiveChat, there are several strong options in 2026, depending on whether you prioritize affordability, AI automation, customer support, or sales engagement.

ChatGPT · run of Nov 3

Products & features

What Intercom sells

Intercom Helpdesk

AI-powered helpdesk with omnichannel inbox, ticketing, help center and reporting.

Fin AI Agent

AI agent that resolves customer queries across channels, usable with Intercom or other helpdesks.

Copilot

Personal AI assistant for support agents in the inbox.

Pro (with Operator)

Add-on with AI analysis, quality monitoring and Operator, an agent for customer operations.

Proactive Support Plus

Add-on for outbound and in-app messaging such as product tours, surveys and checklists.

Strengths engines cite

AI-first customer support with the Fin AI agent
Strong for in-app messaging and product-led SaaS
Unified conversation history for smooth handoffs to humans
Lower per-seat cost when billed annually
Praised as the best overall chat and AI experience

Target market & buyers

Individuals, startups, small businesses, growing support teams and large support teams

Notable customers include Anthropic, Clay, Lightspeed, Rocket Money, Gamma, Glean, Neo Financial, Kalshi.

Industry	Primary use case
Financial services	Resolving complex financial support queries with accuracy and compliance (MONY Group, Neo Financial)
Fantasy sports	Automating support during inquiry spikes (Underdog)
Education	24/7 help for creators and students (Teachable)
Retail subscriptions	Handling subscription and refund requests (Nuuly)

Funding & recent developments

Funding

Round	Year	Amount
Seed	2012	$1M
Series A	2013	$6M
Series B	2014	$23M
Series C	2015	$35M
Series C	2016	$50M
Series D	2018	$125M
Debt financing	2026	$250M

Latest known round	Total raised
Debt financing	$242M

Recent developments

Oct 2026ProductFin Apex 1.0 model
The company introduced its own AI model, Fin Apex 1.0.
Sep 2026CompanySalesforce completes acquisition
Salesforce completed its acquisition of the company.
Jun 2026CompanySalesforce agrees to acquire
Salesforce agreed to acquire the company for about $3.6 billion, folding it into Agentforce.
May 2026CompanyRebrand to Fin
The CEO announced the company's rebrand to Fin.
Mar 2026Funding$250 million debt financing
Raised $250 million in debt with Hercules Capital and surpassed $400 million ARR.

Competitive landscape

How Intercom compares with its top three alternatives

All alternatives

Intercom most often appears alongside Zendesk, Freshworks, HubSpot in AI answers.

vsIntercom vs Zendesk46.2% vs 49.3% visibility · Zendesk leadsFull comparison vsIntercom vs Freshworks46.2% vs 61.5% visibility · Freshworks leadsFull comparison vsIntercom vs HubSpot46.2% vs 73.1% visibility · HubSpot leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
HubSpot	73.1%	13.1%	New	Free plan
Salesforce	46.2%	9.6%	New	Pricing not available