HelpDocsOne source of truth for every answer you give.
vs
MakeAI automation you can visually build and orchestrate in real time.
Comparison · Knowledge Management · weekly run Nov 3
HelpDocs vs Make
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Make is the stronger AI pick in Knowledge Management: it has a visibility score of 14.4 versus 2.9 for HelpDocs.
Choose HelpDocs if…
- Best customer-facing knowledge base
- Worth considering for customer-facing documentation
Choose Make if…
- You want the brand AI engines rank higher (14.4 vs 2.9)
- You need GDPR or SOC 2 Type II or SOC 3 or ISO 27001 coverage
- You prefer a larger, established vendor (201–500 employees)
- Free tier with 1,000 credits per month
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpDocs | Make |
|---|---|---|
| Visibility score | 2.9% | 14.4% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #24 | #7 |
| Share of voice | 0.8% | 3.1% |
| Mentions this run | 4 | 17 |
| Positive in AI answers | — | 41% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpDocs 0pp · Make 0pp over 0 weekly runs.
Engine by engine
Make leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelpDocsMake
Head to head in AI answers
0 engine answers name both brands
0HelpDocs ranked higher
0Make ranked higher
Features, pricing & fit
| Dimension | HelpDocs | Make |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $129 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Hosted knowledge base with custom domain, SSL certificate, and subfolder hosting | Cloud, hosted on Amazon AWS |
| Integrations | — | 3500+ |
| Compliance | — | GDPR, SOC 2 Type II, SOC 3, ISO 27001 |
| Support | Priority support on the Enterprise plan, Written security reviews and a signed DPA on the Enterprise plan, Docs and help for HelpDocs on the company website | Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans |
| Founded | 2016 | 2012 |
| Headquarters | London, United Kingdom | Prague, Czech Republic |
| Employees | 1–10 | 201–500 |
| Funding | Bootstrapped | — |
| Best for | Small and growing teams that want one maintained set of answers for customers, staff and AI tools, without a full support suite. | Teams and organizations deploying AI and automation across the business, from a single department to company-wide. |
Plans side by side
HelpDocs
Sprout$129per month; $99/mo billed annually
Bloom$299per month; $239/mo billed annually
Harvest$499per month; $399/mo billed annually
Enterprise$1,250per month billed annually ($15,000 a year)
Make
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HelpDocs
- Best customer-facing knowledge base
- Worth considering for customer-facing documentation
Make
- Free tier with 1,000 credits per month
- Transparent pricing with paid plans from $12/month
- Visual, no-code automation between existing apps
- Integrations with more than 3,000 apps
- Built-in AI agents for business workflows
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “HelpDocs vs Make”, https://slateindex.ai/compare/helpdocs-vs-make, data of Nov 3, 2026. Licence: CC BY 4.0.