HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
KayakoAI help desk and customer support platform
Comparison · Help Desk · weekly run Nov 3
Helply vs Kayako
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Helply is the stronger AI pick in Help Desk: it has a visibility score of 1 versus 0 for Kayako.
Choose Helply if…
- You want the brand AI engines rank higher (1 vs 0)
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose Kayako if…
- You want a lower entry price ($1 vs $49)
- You prefer a larger, established vendor (51–200 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Kayako |
|---|---|---|
| Visibility score | 1% | 0% |
| Change vs last week | no change0% | no change0% |
| Rank in Help Desk | #28 | #37 |
| Share of voice | 0.4% | 0% |
| Mentions this run | 2 | 0 |
| Positive in AI answers | 0% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Kayako 0pp over 1 weekly runs.
Engine by engine
Helply leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyKayako
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0Kayako ranked higher
Features, pricing & fit
| Dimension | Helply | Kayako |
|---|---|---|
| Pricing model | Usage-based | Usage-based |
| Entry price | $49 / mo | $1 / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud | Cloud |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, GDPR |
| Support | — | Help center, White-glove onboarding, Dedicated success manager |
| Founded | 2025 | 2001 |
| Headquarters | Newport, Rhode Island, United States | Austin, Texas, United States |
| Employees | 11–50 | 51–200 |
| Funding | — | Acquisition by ESW Capital |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Kayako
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Kayako”, https://slateindex.ai/compare/helply-vs-kayako, data of Nov 3, 2026. Licence: CC BY 4.0.