Helply vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 1 for Helply.
Choose Helply if…
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 1)
- AI answers describe it more positively (56% vs 0% positive)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or HIPAA or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 1% | 3.1% |
| Change vs last week | no change0% | down−1.7% |
| Rank in Help Desk | #28 | #17 |
| Share of voice | 0.4% | 1.6% |
| Mentions this run | 2 | 8 |
| Positive in AI answers | 0% | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Helply | ManageEngine ServiceDesk Plus |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | On-premises and cloud |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Founded | 2025 | — |
| Headquarters | Newport, Rhode Island, United States | Del Valle, Texas, United States |
| Employees | 11–50 | 5,000+ |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | — |
Plans side by side
Helply
ManageEngine ServiceDesk Plus
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/helply-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.