HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
SolarWinds Service DeskHelp Desk
Comparison · Help Desk · weekly run Nov 3
Helply vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Helply is the stronger AI pick in Help Desk: it has a visibility score of 1 versus 0.9 for SolarWinds Service Desk.
Choose Helply if…
- You want the brand AI engines rank higher (1 vs 0.9)
- You need SOC 2 Type II or GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 1% | 0.9% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #28 | #29 |
| Share of voice | 0.4% | 0.6% |
| Mentions this run | 2 | 3 |
| Positive in AI answers | 0% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
Helply leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplySolarWinds Service Desk
Head to head in AI answers
0 engine answers name both brands
0Helply ranked higher
0SolarWinds Service Desk ranked higher
Features, pricing & fit
| Dimension | Helply | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Founded | 2025 | — |
| Headquarters | Newport, Rhode Island, United States | Austin, Texas (parent SolarWinds) |
| Employees | 11–50 | 1,001–5,000 |
| Funding | — | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Small teams seeking lightweight, good-value ITSM |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs SolarWinds Service Desk”, https://slateindex.ai/compare/helply-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.