HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
ZendeskAI-powered customer service platform
Comparison · Help Desk · weekly run Nov 3
Helply vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Help Desk: it has a visibility score of 60.4 versus 1 for Helply, and ranks ahead in 100% of the answers that name both.
Choose Helply if…
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
- Budget-friendly alternative
- Native Salesforce integration
Choose Zendesk if…
- You want the brand AI engines rank higher (60.4 vs 1)
- You want a lower entry price ($19 vs $49)
- You need more native integrations (1800+ vs 60+)
- AI answers describe it more positively (34% vs 0% positive)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Zendesk |
|---|---|---|
| Visibility score | 1% | 60.4% |
| Change vs last week | no change0% | up+5.7% |
| Rank in Help Desk | #28 | #2 |
| Share of voice | 0.4% | 11.6% |
| Mentions this run | 2 | 58 |
| Positive in AI answers | 0% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Zendesk +5.699999999999996pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyZendesk
Head to head in AI answers
2 engine answers name both brands
0Helply ranked higher
2Zendesk ranked higher
| Prompt | Engine | Helply | Zendesk |
|---|---|---|---|
| Top help desk platform options for B2B SaaS companies | Perplexity | #11 | #4 |
| Alternatives to the most popular help desk platform | AI Mode | #4 | #1 |
Features, pricing & fit
| Dimension | Helply | Zendesk |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $49 / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | 60+ | 1800+ |
| Compliance | SOC 2 Type II, GDPR | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2025 | 2007 |
| Headquarters | Newport, Rhode Island, United States | San Francisco, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Zendesk”, https://slateindex.ai/compare/helply-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.