HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
vs
ZohoCloud software suite for businesses
Comparison · Help Desk · weekly run Nov 3
Helply vs Zoho
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zoho is the stronger AI pick in Help Desk: it has a visibility score of 35.4 versus 1 for Helply, and ranks ahead in 50% of the answers that name both.
Choose Helply if…
- You need GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
Choose Zoho if…
- You want the brand AI engines rank higher (35.4 vs 1)
- AI answers describe it more positively (50% vs 0% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Helply | Zoho |
|---|---|---|
| Visibility score | 1% | 35.4% |
| Change vs last week | no change0% | up+0.6% |
| Rank in Help Desk | #28 | #3 |
| Share of voice | 0.4% | 8.5% |
| Mentions this run | 2 | 44 |
| Positive in AI answers | 0% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Helply 0pp · Zoho +0.6000000000000014pp over 1 weekly runs.
Engine by engine
Zoho leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HelplyZoho
Head to head in AI answers
2 engine answers name both brands
1Helply ranked higher
1Zoho ranked higher
| Prompt | Engine | Helply | Zoho |
|---|---|---|---|
| Top help desk platform options for B2B SaaS companies | Perplexity | #11 | #9 |
| Alternatives to the most popular help desk platform | AI Mode | #4 | #6 |
Features, pricing & fit
| Dimension | Helply | Zoho |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $49 / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | 60+ | — |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II |
| Founded | 2025 | 1996 |
| Headquarters | Newport, Rhode Island, United States | Chennai, Tamil Nadu, India |
| Employees | 11–50 | 5,000+ |
| Funding | — | Bootstrapped |
| Best for | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. | Businesses of all sizes, from startups to enterprises, wanting one suite for sales, support, finance and HR |
Plans side by side
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Zoho
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Zoho
- Strong value for money and low cost
- Free tier for small teams
- Broad functionality and integrated app ecosystem
- Good customization options
- Scales well as businesses grow
- Less premium user experience
- Pricing varies dramatically across products
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Helply vs Zoho”, https://slateindex.ai/compare/helply-vs-zoho, data of Nov 3, 2026. Licence: CC BY 4.0.