HelpSpotHelp desk software that turns email chaos into organized support.
vs
LiveChatLive chat software that grows sales
Comparison · Help Desk · weekly run Nov 3
HelpSpot vs LiveChat
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HelpSpot is the stronger AI pick in Help Desk: it has a visibility score of 4.4 versus 1.4 for LiveChat.
Choose HelpSpot if…
- You want the brand AI engines rank higher (4.4 vs 1.4)
- AI answers describe it more positively (50% vs 36% positive)
- You need a self-hosted or on-premises option
- Transparent, flat per-agent pricing with no hidden fees
Choose LiveChat if…
- You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- You prefer a larger, established vendor (201–500 employees)
- Free trial with no credit card required
- Reliable, high-performance real-time chat
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HelpSpot | LiveChat |
|---|---|---|
| Visibility score | 4.4% | 1.4% |
| Change vs last week | down−0.1% | New |
| Rank in Help Desk | #14 | #25 |
| Share of voice | 1.6% | 0.4% |
| Mentions this run | 10 | 2 |
| Positive in AI answers | 50% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HelpSpot −0.09999999999999964pp · LiveChat +1.4pp over 1 weekly runs.
Engine by engine
HelpSpot leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
HelpSpotLiveChat
Head to head in AI answers
0 engine answers name both brands
0HelpSpot ranked higher
0LiveChat ranked higher
Features, pricing & fit
| Dimension | HelpSpot | LiveChat |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud (US or EU) or self-hosted | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany |
| Integrations | — | 200+ |
| Compliance | — | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business |
| Support | Email, Phone, Zoom, Free onboarding | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan |
| Founded | 2004 | 2002 |
| Headquarters | Poughkeepsie, New York, United States | Wrocław, Poland |
| Employees | 1–10 | 201–500 |
| Funding | Bootstrapped | Management buyout |
| Best for | Internal IT, HR and facilities teams and customer support teams moving off shared inboxes, including those needing self-hosting. | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. |
Plans side by side
HelpSpot
Pricing not available.
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
HelpSpot
- Transparent, flat per-agent pricing with no hidden fees
- Nonprofit and academic discount of 15%
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HelpSpot vs LiveChat”, https://slateindex.ai/compare/helpspot-vs-livechat, data of Nov 3, 2026. Licence: CC BY 4.0.