InsightlyThe modern CRM teams love
vs
ZendeskAI-powered customer service platform
Comparison · CRM · weekly run Nov 3
Insightly vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in CRM: it has a visibility score of 7.1 versus 1.1 for Insightly.
Choose Insightly if…
- You need more native integrations (2000+ vs 1800+)
- AI answers describe it more positively (43% vs 34% positive)
- You need GDPR or CCPA or HIPAA coverage
- Excellent for project-based services and analytics
Choose Zendesk if…
- You want the brand AI engines rank higher (7.1 vs 1.1)
- You want a lower entry price ($19 vs $29)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Insightly | Zendesk |
|---|---|---|
| Visibility score | 1.1% | 7.1% |
| Change vs last week | down−0.9% | down−0.2% |
| Rank in CRM | #31 | #11 |
| Share of voice | 0.7% | 2.8% |
| Mentions this run | 3 | 13 |
| Positive in AI answers | 43% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Insightly −0.8999999999999999pp · Zendesk −0.20000000000000018pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
InsightlyZendesk
Head to head in AI answers
0 engine answers name both brands
0Insightly ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Insightly | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $29 per seat / mo | $19 per seat / mo |
| Free plan | No · 14-day trial | No |
| Deployment | Cloud | Cloud (SaaS) |
| Integrations | 2000+ | 1800+ |
| Compliance | SOC 2 Type II, GDPR, CCPA, HIPAA | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2009 | 2007 |
| Headquarters | San Francisco, California, United States | San Francisco, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Series C · $38M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Mid-market and fast-growing companies wanting an affordable, customizable CRM with marketing and service modules | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Insightly
Plus$29user / month, billed annually
Professional$49user / month, billed annually
Enterprise$99user / month, billed annually
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Insightly
- Excellent for project-based services and analytics
- Powerful pipeline management with a lighter implementation footprint
- Free plan with CRM and basic project management
- Best for combined sales and project delivery
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Insightly vs Zendesk”, https://slateindex.ai/compare/insightly-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.