IntercomThe only helpdesk designed for the AI Agent era
vs
MoveworksThe AI Assistant platform for your entire workforce to search and act across business applications.
Comparison · AI Agents · weekly run Nov 3
Intercom vs Moveworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Moveworks is the stronger AI pick in AI Agents: it has a visibility score of 6.5 versus 5.5 for Intercom.
Choose Intercom if…
- You need more native integrations (450+ vs 50+)
- AI answers describe it more positively (41% vs 33% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 coverage
- AI-first customer support with the Fin AI agent
Choose Moveworks if…
- You want the brand AI engines rank higher (6.5 vs 5.5)
- You need ISO/IEC 42001 or ISO/IEC 27001:2013 or ISO/IEC 27017:2015 or ISO/IEC 27018:2019 or ISO/IEC 27701:2019 or SOC 2 Type 2 or CSA STAR Level 2 or HIPAA or FedRAMP coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Intercom | Moveworks |
|---|---|---|
| Visibility score | 5.5% | 6.5% |
| Change vs last week | New | New |
| Rank in AI Agents | #21 | #19 |
| Share of voice | 1.1% | 1.4% |
| Mentions this run | 7 | 9 |
| Positive in AI answers | 41% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Intercom 0pp · Moveworks 0pp over 0 weekly runs.
Engine by engine
Moveworks leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
IntercomMoveworks
Head to head in AI answers
0 engine answers name both brands
0Intercom ranked higher
0Moveworks ranked higher
Features, pricing & fit
| Dimension | Intercom | Moveworks |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $29 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (SaaS), with US, EU and AU data hosting | Cloud SaaS, not on-prem, hosted on AWS in multiple regions. |
| Integrations | 450+ | 50+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA | ISO/IEC 42001, ISO/IEC 27001:2013, ISO/IEC 27017:2015, ISO/IEC 27018:2019, ISO/IEC 27701:2019, SOC 2 Type 2, CSA STAR Level 2, GDPR, CCPA, HIPAA, FedRAMP |
| Founded | 2011 | 2016 |
| Headquarters | San Francisco, California, United States | — |
| Employees | 1,001–5,000 | — |
| Funding | Debt financing · $242M raised | Series C · $315M raised |
| Best for | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Large enterprises that want one AI front door for employees across IT, HR and other business applications, including ServiceNow customers. |
Plans side by side
Intercom
Essential$29seat/mo
Advanced$85seat/mo
Expert$132seat/mo
Fin AI Agent (with existing helpdesk)$0.99Fin outcome
Moveworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Intercom
- AI-first customer support with the Fin AI agent
- Strong for in-app messaging and product-led SaaS
- Unified conversation history for smooth handoffs to humans
- Lower per-seat cost when billed annually
- Praised as the best overall chat and AI experience
- Per-seat and usage-based AI charges can add up in cost
Moveworks
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Intercom vs Moveworks”, https://slateindex.ai/compare/intercom-vs-moveworks, data of Nov 3, 2026. Licence: CC BY 4.0.