IntercomThe only helpdesk designed for the AI Agent era

UiPathBusiness orchestration and automation for AI agents, robots, and people

Comparison · AI Agents · weekly run Nov 3

Intercom vs UiPath

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Intercom is the stronger AI pick in AI Agents: it has a visibility score of 5.5 versus 3.5 for UiPath, and ranks ahead in 0% of the answers that name both.

Choose Intercom if…

You want the brand AI engines rank higher (5.5 vs 3.5)
AI answers describe it more positively (41% vs 38% positive)
You need SOC 2 Type II or ISO 27001 or ISO 42001 or ISO 27701 or AIUC-1 or GDPR or CCPA coverage
Per seat pricing suits your budget better than flat tiers

Choose UiPath if…

You want a free plan to start
You need a self-hosted or on-premises option
You need SOC 1 Type 2 or SOC 2 Type 2 or ISO/IEC 42001:2023 or ISO/IEC 27001:2022 or ISO/IEC 27017 or ISO/IEC 27018 or ISO 9001:2015 or HITRUST or HIPAA or C5 coverage
Flat tiers pricing suits your budget better than per seat

AI visibility side by side

Latest weekly run · Nov 3

Metric	Intercom	UiPath
Visibility score	5.5%	3.5%
Change vs last week	New	New
Rank in AI Agents	#21	#28
Share of voice	1.1%	1.3%
Mentions this run	7	9
Positive in AI answers	41%	38%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Intercom 0pp · UiPath 0pp over 0 weekly runs.

Engine by engine

Intercom leads on 2 of 3 engines

ChatGPT

6.5%

AI Mode

6.8%

1.1%

Perplexity

6.7%

2.8%

IntercomUiPath

Head to head in AI answers

1 engine answers name both brands

0Intercom ranked higher

1UiPath ranked higher

Prompt	Engine	Intercom	UiPath
Compare the leading AI Agents platforms	Perplexity	#19	#13

Features, pricing & fit

Dimension	Intercom	UiPath
Pricing model	Per seat	Flat tiers
Entry price	$29 per seat / mo	Free; paid from $25 / mo
Free plan	No · 14-day trial	Yes
Deployment	Cloud (SaaS), with US, EU and AU data hosting	Cloud (Automation Cloud, with regional or dedicated options) or self-hosted on premises, including air-gapped
Integrations	450+	—
Compliance	SOC 2 Type II, ISO 27001, ISO 42001, ISO 27701, AIUC-1, GDPR, CCPA	SOC 1 Type 2, SOC 2 Type 2, ISO/IEC 42001:2023, ISO/IEC 27001:2022, ISO/IEC 27017, ISO/IEC 27018, ISO 9001:2015, HITRUST, HIPAA, C5
Support	—	Bronze Support (Basic tier), UiPath Community Forum
Founded	2011	2005
Headquarters	San Francisco, California, United States	New York City, NY, United States
Employees	1,001–5,000	1,001–5,000
Funding	Debt financing · $242M raised	IPO (NYSE: PATH) · $1970M raised
Best for	Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system	Large enterprises and regulated industries that need agents, robots, and people governed on one platform

Plans side by side

Intercom

Essential$29seat/mo

Advanced$85seat/mo

Expert$132seat/mo

Fin AI Agent (with existing helpdesk)$0.99Fin outcome

Intercom pricing

UiPath

Community$0free forever

Basic$25per month (starting at)

StandardCustomcontact sales

EnterpriseCustomcontact sales

UiPath pricing

Pros and cons

Themes from the AI answers that mention each brand

Intercom

AI-first customer support with the Fin AI agent
Strong for in-app messaging and product-led SaaS
Unified conversation history for smooth handoffs to humans
Lower per-seat cost when billed annually
Praised as the best overall chat and AI experience

Per-seat and usage-based AI charges can add up in cost

UiPath

Excellent for enterprise agentic automation blending RPA with AI decision-making
Fast implementation times compared with peers
Rated Exemplary by ISG
Strong for workflow automation, RPA, and complex business processes
Good for automating operational processes across multiple applications