Kayako vs ManageEngine ServiceDesk Plus
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ManageEngine ServiceDesk Plus is the stronger AI pick in Help Desk: it has a visibility score of 3.1 versus 0 for Kayako.
Choose Kayako if…
No clear advantage in the published data.
Choose ManageEngine ServiceDesk Plus if…
- You want the brand AI engines rank higher (3.1 vs 0)
- You need ISO/IEC 27001 or ISO/IEC 27701 or ISO/IEC 27017 or HIPAA or PinkVERIFY or ITIL coverage
- You prefer a larger, established vendor (5,000+ employees)
- Comprehensive ITIL-compliant service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | ManageEngine ServiceDesk Plus |
|---|---|---|
| Visibility score | 0% | 3.1% |
| Change vs last week | no change0% | down−1.7% |
| Rank in Help Desk | #37 | #17 |
| Share of voice | 0% | 1.6% |
| Mentions this run | 0 | 8 |
| Positive in AI answers | — | 56% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · ManageEngine ServiceDesk Plus −1.6999999999999997pp over 1 weekly runs.
Engine by engine
ManageEngine ServiceDesk Plus leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Kayako | ManageEngine ServiceDesk Plus |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | On-premises and cloud |
| Compliance | SOC 2 Type II, GDPR | ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27017, SOC 2 Type II, HIPAA, GDPR, PinkVERIFY, ITIL |
| Support | Help center, White-glove onboarding, Dedicated success manager | — |
| Founded | 2001 | — |
| Headquarters | Austin, Texas, United States | Del Valle, Texas, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Acquisition by ESW Capital | — |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | — |
Plans side by side
ManageEngine ServiceDesk Plus
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
ManageEngine ServiceDesk Plus
- Comprehensive ITIL-compliant service desk
- Native asset and project management
- Comprehensive suite covering incident, problem, change, and asset management
- Flexible cloud and on-premises deployment
- Transparent per-technician pricing with a free tier
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs ManageEngine ServiceDesk Plus”, https://slateindex.ai/compare/kayako-vs-manageengine-servicedesk-plus, data of Nov 3, 2026. Licence: CC BY 4.0.