Kayako vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
SolarWinds Service Desk is the stronger AI pick in Help Desk: it has a visibility score of 0.9 versus 0 for Kayako.
Choose Kayako if…
- You need SOC 2 Type II or GDPR coverage
Choose SolarWinds Service Desk if…
- You want the brand AI engines rank higher (0.9 vs 0)
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 0% | 0.9% |
| Change vs last week | no change0% | New |
| Rank in Help Desk | #37 | #29 |
| Share of voice | 0% | 0.6% |
| Mentions this run | 0 | 3 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
SolarWinds Service Desk leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Kayako | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | $1 / mo | — |
| Free plan | No | — |
| Deployment | Cloud | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Compliance | SOC 2 Type II, GDPR | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | Help center, White-glove onboarding, Dedicated success manager | — |
| Founded | 2001 | — |
| Headquarters | Austin, Texas, United States | Austin, Texas (parent SolarWinds) |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Acquisition by ESW Capital | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Small teams seeking lightweight, good-value ITSM |
Plans side by side
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Kayako
Profile in progress.
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs SolarWinds Service Desk”, https://slateindex.ai/compare/kayako-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.