KayakoAI help desk and customer support platform
vs
XurrentPowering Frictionless IT and Peak Productivity
Comparison · Help Desk · weekly run Nov 3
Kayako vs Xurrent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Xurrent is the stronger AI pick in Help Desk: it has a visibility score of 2.4 versus 0 for Kayako.
Choose Kayako if…
- You want a lower entry price ($1 vs $6)
- You need GDPR coverage
- Usage-based pricing suits your budget better than per seat
Choose Xurrent if…
- You want the brand AI engines rank higher (2.4 vs 0)
- You need ISO 27001 or ISO 27018 or BSI C5 coverage
- Per seat pricing suits your budget better than usage-based
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Kayako | Xurrent |
|---|---|---|
| Visibility score | 0% | 2.4% |
| Change vs last week | no change0% | up+1% |
| Rank in Help Desk | #37 | #19 |
| Share of voice | 0% | 1.1% |
| Mentions this run | 0 | 5 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Kayako 0pp · Xurrent +1pp over 1 weekly runs.
Engine by engine
Xurrent leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
KayakoXurrent
Head to head in AI answers
0 engine answers name both brands
0Kayako ranked higher
0Xurrent ranked higher
Features, pricing & fit
| Dimension | Kayako | Xurrent |
|---|---|---|
| Pricing model | Usage-based | Per seat |
| Entry price | $1 / mo | $6 per seat / mo |
| Free plan | No | No · 14-day trial |
| Deployment | Cloud | Cloud (multi-tenant SaaS) |
| Compliance | SOC 2 Type II, GDPR | ISO 27001, ISO 27018, SOC 2 Type II, BSI C5 |
| Support | Help center, White-glove onboarding, Dedicated success manager | 24/7 product support, Community, Training, Help center |
| Founded | 2001 | 2010 |
| Headquarters | Austin, Texas, United States | Austin, Texas, United States |
| Employees | 51–200 | 51–200 |
| Funding | Acquisition by ESW Capital | Growth equity (PSG) |
| Best for | Support teams that want AI ticket automation deployed for them, either on a new help desk or on top of their existing one | Mid-size and large organizations and MSPs that want IT service management, enterprise service management and incident response on one platform. |
Plans side by side
Xurrent
Starter$6user/month (monthly billing; $5 billed annually)
Growth$16user/month (monthly billing; $14 billed annually)
EnterpriseCustomcontact sales
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Kayako vs Xurrent”, https://slateindex.ai/compare/kayako-vs-xurrent, data of Nov 3, 2026. Licence: CC BY 4.0.