Xurrent pricing 2026: plans and costs
Quick pricing summary
- Starter: $6 user/month (monthly billing; $5 billed annually)
- Growth: $16 user/month (monthly billing; $14 billed annually)
- Enterprise: Custom (contact sales)
- Annual billing: saves 16% vs monthly
- Worth noting: Prices are for Xurrent IMR (incident management). Annual billing saves up to 16%. Xurrent ITSM plans (Starter, Corporate, Enterprise, plus MSP plans) have no public prices; contact sales. 14-day free trial, no credit card required.
Plans
Starter
$6 user/month (monthly billing; $5 billed annually)
- Up to 5 users
- 1 team
- Up to 5 integrations
- Community support
- Call/SMS: 100/user/month for USA, Canada and India; 25/user/month elsewhere
Growth
$16 user/month (monthly billing; $14 billed annually)
- Up to 50 users
- Up to 5 teams
- Up to 25 integrations
- Business hours (9x5) support
- Unlimited call/SMS
- Shared customer success manager
- AI correlation, playbooks, workflows, SSO
- Status Page optional add-on
Enterprise
Custom contact sales
- Unlimited users
- Unlimited teams
- Unlimited integrations
- 24x7 priority support & escalation
- Unlimited call/SMS
- Dedicated customer success manager
- Status Page included
What you get on each plan
| Feature | Starter | Growth | Enterprise |
|---|---|---|---|
| Seats/Number of users | Up to 5 | Up to 50 | Unlimited |
| Number of teams | 1 Team | Up to 5 teams | Unlimited |
| Number of integrations | Up to 5 | Up to 25 | Unlimited |
| Support | Community support | Business hours (9x5) | 24x7 Priority support & escalation |
| Call/SMS limit | 100/user/month for USA, Canada and India; 25/user/month rest of world | Unlimited | Unlimited |
| Customer Success Manager | — | Shared customer success manager | Dedicated customer success manager |
| Status Page | — | Optional add on ($10K/year) | Included in the plan |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Status Page | $10K/year | Growth |
Xurrent pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Xurrent | $6 per seat / mo | No · 14-day trial | Per seat | — | |
| Freshworks | — | — | — | — | Compare → |
| Help Scout | Free; paid from $25 per seat / mo | Yes | Per seat | Small businesses, growing companies and non-profits that want simple, multichannel customer support | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
List prices as published on www.xurrent.com/pricing/it-service-management. Totals are worked examples, not quotes.