LiveChatLive chat software that grows sales
vs
PlainThe AI support stack built for B2B
Comparison · Help Desk · weekly run Nov 3
LiveChat vs Plain
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Plain is the stronger AI pick in Help Desk: it has a visibility score of 1.5 versus 1.4 for LiveChat.
Choose LiveChat if…
- You want a lower entry price ($19 vs $45)
- AI answers describe it more positively (36% vs 20% positive)
- You need SOC 2 Type 2 or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Plain if…
- You want the brand AI engines rank higher (1.5 vs 1.4)
- You need SOC 2 Type II or HIPAA coverage
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | LiveChat | Plain |
|---|---|---|
| Visibility score | 1.4% | 1.5% |
| Change vs last week | New | down−0.8% |
| Rank in Help Desk | #25 | #24 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 2 | 2 |
| Positive in AI answers | 36% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
LiveChat +1.4pp · Plain −0.7999999999999998pp over 1 weekly runs.
Engine by engine
Plain leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
LiveChatPlain
Head to head in AI answers
0 engine answers name both brands
0LiveChat ranked higher
0Plain ranked higher
Features, pricing & fit
| Dimension | LiveChat | Plain |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | $19 per seat / mo | $45 per seat / mo |
| Free plan | No · 14-day trial | No · 7-day trial |
| Deployment | Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany | Cloud (AWS eu-west-2, London) |
| Integrations | 200+ | — |
| Compliance | SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business | SOC 2 Type II, HIPAA, GDPR |
| Support | Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan | Help Center, Dedicated customer success manager (Frontier), White glove onboarding (Frontier), Community |
| Founded | 2002 | 2020 |
| Headquarters | Wrocław, Poland | London, United Kingdom |
| Employees | 201–500 | 11–50 |
| Funding | Management buyout | Series A · $21M raised |
| Best for | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Fast-growing B2B and developer-tools companies that support customers in Slack, Teams, Discord and email |
Plans side by side
LiveChat
Essential$19user / month, billed annually ($25 billed monthly)
Growth$79user / month, billed annually ($99 billed monthly)
EnterpriseCustomcustom
Plain
Foundation$45user/month, billed annually
Horizon$99user/month, billed annually
FrontierCustomcustom, billed annually
Pros and cons
Themes from the AI answers that mention each brand
LiveChat
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Plain
- Recommended in B2B SaaS support shortlists
- Strong fit for modern, Slack-connected developer-centric support
- Suited to B2B teams depending on customer interaction style
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “LiveChat vs Plain”, https://slateindex.ai/compare/livechat-vs-plain, data of Nov 3, 2026. Licence: CC BY 4.0.