Microsoft Dynamics 365 vs monday.com
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Microsoft Dynamics 365 is the stronger AI pick in CRM: it has a visibility score of 30.7 versus 10.1 for monday.com, and ranks ahead in 90% of the answers that name both.
Choose Microsoft Dynamics 365 if…
- You want the brand AI engines rank higher (30.7 vs 10.1)
- You need ISO 27001 or ISO 27017 or ISO 27018 or ISO 27701 or ISO 9001 or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Deep integration with the Microsoft ecosystem
Choose monday.com if…
- AI answers describe it more positively (33% vs 29% positive)
- You need SOC 1 Type II or SOC 2 Type II or ISO/IEC 27001:2022 or ISO/IEC 27018:2019 or ISO/IEC 27017:2015 or ISO/IEC 27032:2023 or ISO/IEC 27701:2019 or CSA STAR or TX-RAMP coverage
- Highly customizable visual boards and workspace
- Strong workflow automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Microsoft Dynamics 365 | monday.com |
|---|---|---|
| Visibility score | 30.7% | 10.1% |
| Change vs last week | up+10.7% | down−2.3% |
| Rank in CRM | #5 | #7 |
| Share of voice | 7.5% | 4% |
| Mentions this run | 35 | 18 |
| Positive in AI answers | 29% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Microsoft Dynamics 365 +10.7pp · monday.com −2.200000000000001pp over 1 weekly runs.
Engine by engine
Microsoft Dynamics 365 leads on 3 of 3 engines
Head to head in AI answers
10 engine answers name both brands
| Prompt | Engine | Microsoft Dynamics 365 | monday.com |
|---|---|---|---|
| What are the best CRM tools in 2026? | ChatGPT | #5 | #7 |
| What are the best CRM tools in 2026? | Perplexity | #8 | #5 |
| Compare the leading CRM platforms | Perplexity | #3 | #6 |
| Alternatives to the most popular CRM | ChatGPT | #6 | #7 |
| Alternatives to the most popular CRM | AI Mode | #5 | #6 |
| Alternatives to the most popular CRM | Perplexity | #4 | #7 |
| Which CRM vendors do analysts recommend? | ChatGPT | #2 | #10 |
| Which CRM vendors do analysts recommend? | Perplexity | #2 | #10 |
| Official website of the top CRM vendors | ChatGPT | #3 | #12 |
| Official website of the top CRM vendors | Perplexity | #2 | #9 |
Features, pricing & fit
| Dimension | Microsoft Dynamics 365 | monday.com |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $9 per seat / mo |
| Free plan | — | Yes |
| Deployment | — | Cloud |
| Integrations | — | 850+ |
| Compliance | ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 1, SOC 2, SOC 3 | SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001:2022, ISO/IEC 27018:2019, ISO/IEC 27017:2015, ISO/IEC 27032:2023, ISO/IEC 27701:2019, CSA STAR, TX-RAMP |
| Support | Technical support, Community, Documentation, Partner network | Help center, 24/7 support, Enterprise onboarding and training, Webinars |
| Founded | — | 2012 |
| Headquarters | Redmond, Washington, USA | Tel Aviv, Israel |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | — | Post-IPO Equity · $235M raised |
| Best for | Organizations already using Microsoft 365 that want CRM and ERP apps in one suite. | Teams that want their CRM on the same platform as their project and delivery work |
Plans side by side
Microsoft Dynamics 365
Pricing not available.
monday.com
Pros and cons
Themes from the AI answers that mention each brand
Microsoft Dynamics 365
- Deep integration with the Microsoft ecosystem
- Enterprise-scale CRM and ERP suite
- Copilot AI integration for structured sales workflows
- Strong analytical dimensions functionality in Business Central
monday.com
- Highly customizable visual boards and workspace
- Strong workflow automation
- User-friendly and quick to onboard teams
- Top ratings and high user satisfaction
- Clear, transparent per-seat pricing tiers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Microsoft Dynamics 365 vs monday.com”, https://slateindex.ai/compare/microsoft-dynamics-365-vs-monday-com, data of Nov 3, 2026. Licence: CC BY 4.0.