osTicketFree, open-source support ticketing system
vs
PylonThe Agentic Support Platform
Comparison · Help Desk · weekly run Nov 3
osTicket vs Pylon
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Pylon is the stronger AI pick in Help Desk: it has a visibility score of 2.7 versus 0.3 for osTicket.
Choose osTicket if…
- AI answers describe it more positively (67% vs 33% positive)
- Recommended as a free, self-hosted helpdesk option
Choose Pylon if…
- You want the brand AI engines rank higher (2.7 vs 0.3)
- You need SOC 2 Type II or ISO/IEC 27001:2022 or GDPR or HIPAA coverage
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
AI visibility side by side
Latest weekly run · Nov 3
| Metric | osTicket | Pylon |
|---|---|---|
| Visibility score | 0.3% | 2.7% |
| Change vs last week | down−0.6% | down−0.9% |
| Rank in Help Desk | #35 | #18 |
| Share of voice | 0.2% | 0.8% |
| Mentions this run | 1 | 4 |
| Positive in AI answers | 67% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
osTicket −0.6000000000000001pp · Pylon −0.8999999999999999pp over 1 weekly runs.
Engine by engine
Pylon leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
osTicketPylon
Head to head in AI answers
0 engine answers name both brands
0osTicket ranked higher
0Pylon ranked higher
Features, pricing & fit
| Dimension | osTicket | Pylon |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $89 per seat / mo |
| Free plan | — | No |
| Deployment | Self-hosted (free download) or cloud-hosted via SupportSystem | Cloud (AWS, US or EU hosting) |
| Compliance | — | SOC 2 Type II, ISO/IEC 27001:2022, GDPR, HIPAA |
| Support | Mailing lists for upgrades and security patches, YouTube tutorials | Onboarding, Dedicated CSM, Priority support SLAs, Help Center |
| Founded | — | 2022 |
| Headquarters | Alexandria, Louisiana | San Francisco, CA, United States |
| Employees | — | 51–200 |
| Funding | — | Series B · $51M raised |
| Best for | Small businesses wanting a free, customizable ticketing system they can host themselves | B2B support teams handling customers over Slack Connect, Teams and other shared channels |
Plans side by side
osTicket
Pricing not available.
Pylon
Professional$89seat/month, billed annually
Advanced$139seat/month, billed annually
EnterpriseCustomcustom quote
Pros and cons
Themes from the AI answers that mention each brand
osTicket
- Recommended as a free, self-hosted helpdesk option
Pylon
- Best for B2B SaaS with enterprise Slack/Teams-first support
- Strong for B2B account-centric and high-touch support
- Modern, Slack-Connect and developer-centric B2B support
- Frequently included in shortlists of top B2B SaaS support tools
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “osTicket vs Pylon”, https://slateindex.ai/compare/osticket-vs-pylon, data of Nov 3, 2026. Licence: CC BY 4.0.