OutlineTeam knowledge base & wiki
vs
ShelfNext-generation knowledge and governance platform for accurate GenAI answers.
Comparison · Knowledge Management · weekly run Nov 3
Outline vs Shelf
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Outline is the stronger AI pick in Knowledge Management: it has a visibility score of 1.9 versus 1.5 for Shelf.
Choose Outline if…
- You want the brand AI engines rank higher (1.9 vs 1.5)
- You need a self-hosted or on-premises option
Choose Shelf if…
- AI answers describe it more positively (67% vs 0% positive)
- You need SOC 2 Type II or GDPR or CCPA coverage
- You prefer a larger, established vendor (51–200 employees)
- Recommended by analysts for knowledge management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Outline | Shelf |
|---|---|---|
| Visibility score | 1.9% | 1.5% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #34 | #38 |
| Share of voice | 0.4% | 0.7% |
| Mentions this run | 2 | 4 |
| Positive in AI answers | 0% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Outline 0pp · Shelf 0pp over 0 weekly runs.
Engine by engine
Outline leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
OutlineShelf
Head to head in AI answers
0 engine answers name both brands
0Outline ranked higher
0Shelf ranked higher
Features, pricing & fit
| Dimension | Outline | Shelf |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $4 / mo | — |
| Free plan | Yes | — |
| Deployment | Cloud hosted or self-hosted on your own server | Cloud-hosted on AWS, with data centers in the US, Canada and EU |
| Integrations | 20+ | — |
| Compliance | — | SOC 2 Type II, GDPR, CCPA |
| Support | Email support, Enterprise support contract | Contact form on the website, Developer portal with API specs, cookbooks and SDKs |
| Founded | 2020 | — |
| Headquarters | San Francisco, California, US | New York City, NY, United States |
| Employees | 11–50 | 51–200 |
| Funding | Series A | Series B · $61M raised |
| Best for | Teams that want a fast, collaborative knowledge base in the cloud or on their own server | Business and knowledge management teams that need governed enterprise knowledge, and technical teams that want a data layer under their own AI applications. |
Plans side by side
Outline
Cloud: 1-10 team members$10month
Cloud: 11-100 team members$79month
Cloud: 101-200 team members$249month
On-Premises Community Edition$0
On-Premises Business$4user/month billed annually, 10 user minimum
On-Premises Enterprise$5user/month billed annually, 100 user minimum
Shelf
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Outline
Profile in progress.
Shelf
- Recommended by analysts for knowledge management
- Suited to customer-service and contact-center knowledge management
- Recommended for vendor landscape and competitive intelligence databases
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Outline vs Shelf”, https://slateindex.ai/compare/outline-vs-shelf, data of Nov 3, 2026. Licence: CC BY 4.0.