Scribe vs Zendesk

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Zendesk is the stronger AI pick in Knowledge Management: it has a visibility score of 9.4 versus 1.4 for Scribe, and ranks ahead in 100% of the answers that name both.

Choose Scribe if…

You want a free plan to start
You need HIPAA or CCPA or GDPR or FERPA coverage
useful for documenting processes
creating step-by-step guides

Choose Zendesk if…

You want the brand AI engines rank higher (9.4 vs 1.4)
You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
You prefer a larger, established vendor (5,000+ employees)
Industry leader in omnichannel customer support

AI visibility side by side

Latest weekly run · Nov 3

Metric	Scribe	Zendesk
Visibility score	1.4%	9.4%
Change vs last week	New	New
Rank in Knowledge Management	#40	#11
Share of voice	0.4%	3.7%
Mentions this run	2	20
Positive in AI answers	—	34%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Scribe 0pp · Zendesk 0pp over 0 weekly runs.

Engine by engine

Zendesk leads on 3 of 3 engines

ChatGPT

5.6%

AI Mode

8.7%

Perplexity

4.1%

14.1%

ScribeZendesk

Head to head in AI answers

1 engine answers name both brands

0Scribe ranked higher

1Zendesk ranked higher

Prompt	Engine	Scribe	Zendesk
What should a knowledge management tool integrate with?	Perplexity	#13	#6

Features, pricing & fit

Dimension	Scribe	Zendesk
Pricing model	Per seat	Per seat
Entry price	Free; paid from $13 per seat / mo	$19 per seat / mo
Free plan	Yes	No
Deployment	—	Cloud (SaaS)
Integrations	—	1800+
Compliance	SOC 2 Type II, HIPAA, CCPA, GDPR, FERPA	SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus
Support	Customer support, Customer success, Help Center	Help Center, Community, Partners
Founded	2019	2007
Headquarters	San Francisco, CA, United States	San Francisco, California, United States
Employees	201–500	5,000+
Funding	Series C, led by StepStone, at a $1.3B valuation · $130M raised	Take-private (Hellman & Friedman, Permira)
Best for	Teams that document processes for training, onboarding, SOPs, software rollouts and AI agents, from solo consultants to large enterprises	Support teams from startups to enterprises that need omnichannel ticketing with AI automation