SolarWinds Service Desk vs Xurrent
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Xurrent is the stronger AI pick in Help Desk: it has a visibility score of 2.4 versus 0.9 for SolarWinds Service Desk.
Choose SolarWinds Service Desk if…
- You need PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
Choose Xurrent if…
- You want the brand AI engines rank higher (2.4 vs 0.9)
- You need ISO 27018 or SOC 2 Type II or BSI C5 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | SolarWinds Service Desk | Xurrent |
|---|---|---|
| Visibility score | 0.9% | 2.4% |
| Change vs last week | New | up+1% |
| Rank in Help Desk | #29 | #19 |
| Share of voice | 0.6% | 1.1% |
| Mentions this run | 3 | 5 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
SolarWinds Service Desk +0.9pp · Xurrent +1pp over 1 weekly runs.
Engine by engine
Xurrent leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | SolarWinds Service Desk | Xurrent |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $6 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. | Cloud (multi-tenant SaaS) |
| Compliance | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 | ISO 27001, ISO 27018, SOC 2 Type II, BSI C5 |
| Support | — | 24/7 product support, Community, Training, Help center |
| Founded | — | 2010 |
| Headquarters | Austin, Texas (parent SolarWinds) | Austin, Texas, United States |
| Employees | 1,001–5,000 | 51–200 |
| Funding | $30M Series D led by Morgan Stanley Expansion Capital | Growth equity (PSG) |
| Best for | Small teams seeking lightweight, good-value ITSM | Mid-size and large organizations and MSPs that want IT service management, enterprise service management and incident response on one platform. |
Plans side by side
SolarWinds Service Desk
Pricing not available.
Xurrent
Pros and cons
Themes from the AI answers that mention each brand
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Xurrent
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “SolarWinds Service Desk vs Xurrent”, https://slateindex.ai/compare/solarwinds-service-desk-vs-xurrent, data of Nov 3, 2026. Licence: CC BY 4.0.