SugarCRM vs Vtiger
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
SugarCRM is the stronger AI pick in CRM: it has a visibility score of 1.7 versus 0.8 for Vtiger, and ranks ahead in 100% of the answers that name both.
Choose SugarCRM if…
- You want the brand AI engines rank higher (1.7 vs 0.8)
- AI answers describe it more positively (20% vs 0% positive)
- You need SOC 2 Type II or ISO/IEC 27001:2022 or CSA STAR or GDPR or CCPA coverage
- You prefer a larger, established vendor (501–1,000 employees)
Choose Vtiger if…
- You need more native integrations (500+ vs 180+)
- You need ISO/IEC 27001 or ISO/IEC 27701 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | SugarCRM | Vtiger |
|---|---|---|
| Visibility score | 1.7% | 0.8% |
| Change vs last week | up+0.7% | down−0.6% |
| Rank in CRM | #25 | #35 |
| Share of voice | 1.1% | 0.4% |
| Mentions this run | 5 | 2 |
| Positive in AI answers | 20% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
SugarCRM +0.7pp · Vtiger −0.7pp over 1 weekly runs.
Engine by engine
SugarCRM leads on 2 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | SugarCRM | Vtiger |
|---|---|---|---|
| Which CRM vendors do analysts recommend? | ChatGPT | #11 | #12 |
Features, pricing & fit
| Dimension | SugarCRM | Vtiger |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $12 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud (SugarCloud) and on-premise | Cloud (SaaS), with an open source core |
| Integrations | 180+ | 500+ |
| Compliance | SOC 2 Type II, ISO/IEC 27001:2022, CSA STAR, GDPR, CCPA | ISO/IEC 27001, ISO/IEC 27701 |
| Support | — | 24x7 live chat, Email, Demo, Implementation program |
| Founded | 2004 | 2004 |
| Headquarters | — | Bengaluru, India |
| Employees | 501–1,000 | 201–500 |
| Funding | Private equity (Accel-KKR) | — |
| Best for | Mid-market B2B companies in manufacturing, wholesale and distribution that need CRM connected to their ERP. | Small and medium-sized businesses wanting one affordable CRM for marketing, sales and support |
Plans side by side
SugarCRM
Pricing not available.
Vtiger
Pros and cons
Themes from the AI answers that mention each brand
SugarCRM
- strong midmarket option
- good account and contact management
Vtiger
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “SugarCRM vs Vtiger”, https://slateindex.ai/compare/sugarcrm-vs-vtiger, data of Nov 3, 2026. Licence: CC BY 4.0.