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Prompt · Navigational · Validation

Who makes the most used CRM?

In the latest run (Nov 3, 2026), Salesforce was listed first by three of three engines (ChatGPT, Perplexity and Google AI Mode). The brands named most consistently were Salesforce, Microsoft Dynamics 365 and Zoho.

CRMNavigationalValidation Runs weekly

Tracked since Oct 31, 2026 · 2 weekly runs · 3 responses · last run Nov 3 · next run Nov 9

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run

Track this prompt
Top pick
listed first by 3 of 3 engines in the latest run
Brands named
6
+1
Answer volatility
Low
22.2/100 · how often the shortlist changes

Who each engine recommends

Position of every brand named in the latest run.

BrandChatGPTPerplexityAI ModeMention rate
SalesforceTop pick#1#1#1
100%
Microsoft Dynamics 365#2#3#4
100%
Zoho#4#6#2
100%
HubSpot#3#5#3
100%
Oracle CX#5#2—
67%
SAP Sales Cloud—#4—
33%

Mention rate over time

Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).

6 brands
0%25%50%75%100%Nov 2Nov 3Salesforce 100%

Salesforce is named by 100% of engines today.

Responses

What each engine answered, and how the shortlist moved.

ChatGPT · run of Nov 3 · sentiment toward the top pick: ↑ Positive
  1. Salesforce — The company that makes the world's most widely used CRM (Customer Relationship Management) software is Salesforce.
  2. Microsoft Dynamics 365 — Microsoft Dynamics 365 – Strong business and enterprise integration.
  3. HubSpot — HubSpot – Popular with small and medium-sized businesses. ↑ 1 vs last week
  4. Zoho — Zoho CRM – Affordable business CRM. ↑ 2 vs last week
  5. Oracle CX — Oracle – Enterprise CRM solutions. ↓ 2 vs last week

Dropped from this engine’s shortlist this week: SAP Sales Cloud

Citations

Sources the engines cited for this prompt.

SourceTypeCitationsCited by
metrigy.comWeb4ChatGPT
salesforce.comBrand site · Salesforce3ChatGPT, Perplexity
crmswitch.comWeb2ChatGPT, Perplexity
ramp.comWeb2ChatGPT, Perplexity
ascendixtech.comWeb1Perplexity
crmsearch.comWeb1Perplexity
europa.euWeb1ChatGPT
founderjar.comWeb1Perplexity
gartner.comAnalyst1ChatGPT
hginsights.comWeb1Google AI Mode
hl.comWeb1ChatGPT
infoclutch.comWeb1Perplexity
mysolution.comWeb1ChatGPT
publicnow.comWeb1ChatGPT
q4cdn.comWeb1ChatGPT
quantumrun.comWeb1ChatGPT
saasgenius.comWeb1Perplexity
sellerscommerce.comWeb1Google AI Mode
squarespace.comWeb1ChatGPT
statista.comWeb1ChatGPT
techtarget.comWeb1Perplexity
thomsondata.comWeb1Perplexity
uiowa.eduWeb1ChatGPT

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Cite as: SlateIndex, “Who makes the most used CRM?”, https://slateindex.ai/prompt/who-makes-the-most-used-crm-5rtlsacfgz, data of Nov 3, 2026. Licence: CC BY 4.0.