Content Guru

The AI behind critical moments

Contact CenterBracknell, United Kingdom501–1,000 employeesFounded 2005

#33 of 48 in Contact Center 38% positive in AI answers

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Visibility score

0.9%

−0.7% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Content Guru ranks #33 of 48 in Contact Center with an AI visibility score of 0.9 (SlateIndex, Nov 3, 2026).
Content Guru's visibility fell 0.7 points since the previous weekly run.
Content Guru is most visible on ChatGPT (1.9) and least on Google AI Mode (0).
AI engines name Content Guru in 2 of the 30 Contact Center buyer prompts SlateIndex tracks.
gartner.com is the source AI engines cite most in answers about Content Guru, with 7 citations.

About

Company details for Content Guru

Content Guru sells storm, a cloud contact center (CCaaS) platform for customer engagement, and brain, an AI orchestration layer that provides agent assist, real-time transcription and summarization, keyword-triggered actions and agentic workflows. It serves large enterprises and public sector organizations. The vendor states 99.999% availability for its platform. It ranks #33 of 48 in Contact Center on SlateIndex and has a visibility score of 0.9 in the latest weekly run.

Founded in 2005 and headquartered in Bracknell, United Kingdom, the company employs 501–1,000 people. Its differentiator: the brain AI orchestration layer, which aggregates market AI technologies and matches each to a use case, combined with 99.999% availability.

Website: contentguru.com
Categories: Contact Center
Company size: 501–1,000 employees
Headquarters: Bracknell, United Kingdom
Founded: 2005
Deployment: Cloud
Compliance: FedRAMP Class D (High), SOC 2 Type II, ISO 27001, PCI DSS Level 4.0, ISO 9001

LinkedIn · linkedin.com/company/content-guru Facebook · facebook.com/ContentGuruLtd YouTube · youtube.com/channel/UC_JfVwTUNkcR4dHTKLNHSyg

Read from linkedin.com, contentguru.com, g2.com, rubberducktechnology.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

0.9%

across Contact Center answers, weighted by position

ChatGPT1.9%

AI Mode0%

Perplexity0.9%

Change

−0.7%

vs last week’s run

Category rank

#33 of 48

in Contact Center

Mentions

in this week’s run

Share of voice

0.4%

of AI mentions in Contact Center

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now0.9%

30-day changedown−0.7999999999999999pp

High · low1.7% · 0.9%

Rank#36 → #33

Content Guru lost 0.8 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.

Media

Website and product screenshots for Content Guru

All media

Home page

AI mentions & citations

Recent answers that name Content Guru

All prompts

Which Contact Center vendors do analysts recommend?

Content Guru – complex, global and mission-critical contact centers.

ChatGPT · run of Nov 3

Official website of the top contact center platform vendors

ChatGPT · run of Nov 3

Which Contact Center vendors do analysts recommend?

RingCentral, Dialpad, Zendesk, Sprinklr, and Content Guru — rated Exemplary by ISG in its 2026 assessment.

Perplexity · run of Nov 3

Products & features

What Content Guru sells

storm

Cloud customer experience (CCaaS) platform for omni-channel customer engagement.

brain

AI orchestration layer that supports the AI capabilities within the storm platform.

Machine Agent

Virtual customer assistant that automates and conducts conversational engagement across channels.

Agent Assist (brain Power)

AI-powered real-time support tools for human agents, including knowledge assistance and next-best action.

Real-Time Transcription and Summarization (RTAS)

Real-time transcription and post-interaction summaries to reduce agent administration.

Workforce Engagement Management

Contact center performance views from team level down to the individual agent.

Journey Orchestration

Interfaces for building customer service flows and reporting without code.

Strengths engines cite

Rated Exemplary by ISG in its 2026 assessment
Well positioned for high-availability and complex large-scale enterprise deployments
Solid AI orchestration
Named among credible contact center options
Strong recognition depending on evaluation criteria

Target market & buyers

Large enterprises and public sector organizations.

Notable customers include Vodafone, NHS, DVLA, Tesco Bank, UK Power Networks, Together, WWF, Serco.

Industry	Primary use case
Public sector	Driver and vehicle licensing (DVLA) and NHS communications, with AI-assisted agents to improve customer experience.
Telecommunications	Customer communications for Vodafone.
Banking	Customer satisfaction and handling-time improvements at Tesco Bank using the storm platform.
Utilities	Customer self-service at UK Power Networks through storm.

Funding & recent developments

Funding

Latest known round	Total raised
—	—

Recent developments

Nov 2025CompanyVendor of the Year at UK IT Industry Awards 2025
Content Guru was named Vendor of the Year at the UK IT Industry Awards 2025. The company also reported a 17% headcount rise over the prior 12 months.
Oct 2025CompanyLeader in IDC MarketScape for European CCaaS
Content Guru was positioned as a Leader in the IDC MarketScape for European CCaaS.
Sep 2025CompanyGlobal operations support hub opened in Athens
Content Guru opened a global operations support hub in Athens, Greece.
Sep 2025CompanyExemplary Vendor in six ISG Buyers Guides
Content Guru was named an Exemplary Vendor in six ISG Buyers Guides.
Sep 2025CompanyChallenger in 2025 Gartner Magic Quadrant for CCaaS
Content Guru was recognized as a Challenger in the 2025 Gartner Magic Quadrant for Contact Center as a Service.

Competitive landscape

How Content Guru compares with its top three alternatives

All alternatives

Content Guru most often appears alongside Genesys, CXone, AWS in AI answers.

vsContent Guru vs Genesys0.9% vs 52.3% visibility · Genesys leadsFull comparison vsContent Guru vs CXone0.9% vs 35.9% visibility · CXone leadsFull comparison vsContent Guru vs AWS0.9% vs 35.7% visibility · AWS leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Content Guru	0.9%	0.4%	down−0.7%	Pricing not available
Genesys	52.3%	8.9%	down−2.3%	Pricing not available
CXone	35.9%	6.3%	down−0.8%	Pricing not available
AWS	35.7%	7.5%	New	Pricing not available
Five9	28.5%	6.2%	up+1.1%	Pricing not available

What AI answers say

Sentiment and themes from the answers that mention this brand

Reviews

Positive 38% · Neutral 62% · Mixed 0% of 8 engine answers that mention Content Guru

Praised for

Rated Exemplary by ISG in its 2026 assessment
Well positioned for high-availability and complex large-scale enterprise deployments
Solid AI orchestration
Named among credible contact center options
Strong recognition depending on evaluation criteria

Criticised for

Cite as: SlateIndex, “Content Guru AI visibility profile”, https://slateindex.ai/brand/content-guru, data of Nov 3, 2026. Licence: CC BY 4.0.