Talkdesk CX Cloud
The hybrid workforce starts here. CCaaS for people. CXA for AI.
#5 of 48 in Contact Center3,000 customers (per talkdesk.com)48% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Talkdesk CX Cloud ranks #5 of 48 in Contact Center with an AI visibility score of 26.1 (SlateIndex, Nov 3, 2026).
- Talkdesk CX Cloud's visibility fell 0.5 points since the previous weekly run.
- Talkdesk CX Cloud is most visible on ChatGPT (33.3) and least on Perplexity (20).
- AI engines name Talkdesk CX Cloud in 21 of the 30 Contact Center buyer prompts SlateIndex tracks.
- g2.com is the source AI engines cite most in answers about Talkdesk CX Cloud, with 30 citations.
About
Company details for Talkdesk CX Cloud
Talkdesk CX Cloud is a cloud-native contact center platform for voice and digital channels. It runs AI agents and human agents on one shared platform, working from the same customer context and enterprise knowledge. Customers use it for tasks such as appointment changes, order tracking, card authorization and proactive travel notifications. It ranks #5 of 48 in Contact Center on SlateIndex and has a visibility score of 26.1 in the latest weekly run.
Founded in 2011 and headquartered in San Francisco, CA, the company employs 1,001–5,000 people. Its differentiator: it combines Customer Experience Automation with contact center software on a shared platform, so AI agents and human agents work from the same customer context and business workflows.
- Website
- talkdesk.com
- Categories
- Contact Center
- Company size
- 1,001–5,000 employees
- Headquarters
- San Francisco, CA
- Founded
- 2011
- Company type
- Private, venture-backed
- Funding
- Series D
- Customers
- 3,000 · per talkdesk.com/about
- Pricing
- $85 per seat / mo · per seat
- Free trial
- —
- Deployment
- Cloud native
- Integrations
- 60+ native
- Compliance
- ISO 22301, ISO/IEC 42001, BSI C5, SOC 2, ISO 27001, ISO 27701, PCI DSS Level 1, HIPAA, GDPR
- Support
- Infrastructure and operations teams available 24/7, CX Strategy experts for business case, implementation and customer experience transformation, Real-time status website
Read from linkedin.com, talkdesk.com, capterra.com, facebook.com, clay.com, globenewswire.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Talkdesk CX Cloud lost 0.5 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.
Media
Website and product screenshots for Talkdesk CX Cloud
AI mentions & citations
Recent answers that name Talkdesk CX Cloud
Most affordable contact center platform that is still reliable
Talkdesk Express — best low-cost starting point
Top contact center platform options for B2B SaaS companies
An important distinction: Genesys, Talkdesk, Five9, and NICE are full CCaaS platforms.
How much does a contact center platform cost per month?
I can also compare Genesys, NICE, Five9, Talkdesk, and Amazon Connect to help identify the best value.
Which contact center platform has transparent pricing?
Which contact center platform offers a free trial?
Talkdesk Express : Offers a 15-day click-to-trial configuration for net-new customers (supporting up to 10 users) which includes a nominal telecommunication credit for testing.
Where can I sign up for a contact center platform?
Talkdesk Express — Designed for small businesses; eligible companies can sign up with 25 licenses and a promotional credit.
Which contact center platform has the best reviews?
Based on current user reviews across G2 and Capterra, Nextiva, Ringover, Talkdesk, and Genesys Cloud CX are among the strongest contact center platforms to consider.
What are the best Contact Center tools in 2026?
Talkdesk: Built for rapid deployment and scale, Talkdesk uses specialized AI apps to streamline agent assist functions, automate routine self-service, and elevate live customer…
Products & features
What Talkdesk CX Cloud sells
Talkdesk CX Cloud
Cloud-native end-to-end global contact center solution.
Talkdesk CXA
Customer Experience Automation with AI agents across the customer experience lifecycle.
Talkdesk Copilot
AI assistant that listens, guides and supports agents in real time.
Talkdesk Autopilot
Agentic AI virtual assistant for voice and digital channels that completes tasks and triggers workflows.
Talkdesk Navigator
AI-powered router that directs customers to an automated or human outcome.
Interaction & Quality Analytics
AI analytics that transcribe and analyze customer interactions for topics, intent and sentiment.
Talkdesk Identity
Voice biometrics for real-time caller authentication.
Agent Builder
Tool for building customer-facing AI agents, launched June 2026.
Strengths engines cite
- Fast deployment and rapid implementation
- Strong AI-driven automation and agent-assist tools
- Modern, intuitive, user-friendly cloud interface
- Rapid innovation and industry-specific cloud solutions
- Strong reviews and analyst recognition, including Gartner Leader status
Target market & buyers
Global enterprises across industries such as financial services, healthcare, retail, travel, utilities and government.
Notable customers include Serta Simmons Bedding, Rocky Brands, Quadient, Villeroy & Boch.
| Industry | Primary use case |
|---|---|
| Financial services | Card status and payment authorization checks, and banking customer interactions. |
| Healthcare | Patients reschedule, cancel and book appointments through the Epic integration without speaking to an agent. |
| Retail & Consumer Goods | Product questions, returns, warranties and price adjustments handled by AI agents with handoff to staff. |
| Travel & Hospitality | Proactive travel notifications about disruptions, policy changes and service updates. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Angel | 2011 | $0M |
| Seed | 2014 | $3M |
| Series A | 2015 | $15M |
| Series A extension | 2015 | — |
| Series B | 2018 | $100M |
| Series C | 2020 | $143M |
| Series D | 2021 | $230M |
| Latest known round | Total raised |
|---|---|
| Series D | — |
Recent developments
- Oct 2026CompanyNamed a Leader in the 2026 Gartner Magic Quadrant for CCaaS
Talkdesk was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service, its sixth time as a Leader.
- Aug 2026CompanyNamed a Leader in two 2026 IDC MarketScape assessments
Talkdesk was named a Leader in two 2026 IDC MarketScape assessments.
- Jun 2026CompanyCXA named Multi-Agent AI System of the Year
Talkdesk CXA was named Multi-Agent AI System of the Year by AI Breakthrough Awards.
- Jun 2026ProductLaunched Agent Builder
Talkdesk launched Agent Builder for building customer-facing AI agents.
- Jan 2026ProductIntroduced Commerce Orchestration and Consumer Goods Experience Cloud
Talkdesk introduced Commerce Orchestration and the Consumer Goods Experience Cloud.
Competitive landscape
How Talkdesk CX Cloud compares with its top three alternatives
Talkdesk CX Cloud most often appears alongside Genesys, Five9, CXone in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Talkdesk CX Cloud | 26.1% | 6.7% | down−0.5% | $85 / seat / mo |
| Genesys | 52.3% | 8.9% | down−2.3% | Pricing not available |
| Five9 | 28.5% | 6.2% | up+1.1% | Pricing not available |
| CXone | 35.9% | 6.3% | down−0.8% | Pricing not available |
| Amazon Connect | 18.4% | 4.9% | down−0.4% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 48% · Neutral 38% · Mixed 14% of 81 engine answers that mention Talkdesk CX Cloud
Praised for
- Fast deployment and rapid implementation
- Strong AI-driven automation and agent-assist tools
- Modern, intuitive, user-friendly cloud interface
- Rapid innovation and industry-specific cloud solutions
- Strong reviews and analyst recognition, including Gartner Leader status
Criticised for
- Limited advanced reporting, analytics, and workforce management
- May lack depth for very large operations needing sophisticated features
- No publicly listed annual-contract discount; pricing requires a custom quote
Pricing
Per seat pricing
Cite as: SlateIndex, “Talkdesk CX Cloud AI visibility profile”, https://slateindex.ai/brand/talkdesk-cx-cloud, data of Nov 3, 2026. Licence: CC BY 4.0.