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SlateIndex

Document360 reviews

New

AI Knowledge Base Software for Documentation

Knowledge ManagementSwanley, England201–500 employeesFounded 2017

Visibility score
18.6%
New vs last week
Weekly run · Nov 3

Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run

Reviews · what AI answers and open sources say

Document360 reviews: what AI answers say

Positive in AI answers
45%
of 33 engine answers that mention Document360
Sentiment of answers
Positive45%
Neutral40%
Mixed15%

What answers praise

  • AI-powered platform for internal SOPs and help centers · 3 answers
  • dedicated knowledge base for help centers and user guides · 2 answers
  • strong for software and API documentation · 4 answers
  • flexible pricing with startup programs and discounts · 1 answers
  • listed among the strongest knowledge management tools · 2 answers

Common criticisms

  • sales-led, quote-based pricing rather than transparent · 2 answers
  • higher cost for published plans · 1 answers

Open sources these answers cite

SourceTypeCitations
ones.comWeb38
gartner.comAnalyst13
atlassian.comWeb9
elium.comWeb9
capterra.comReview site8
rework.comWeb8
microsoft.comWeb7
peoplemanagingpeople.comWeb6
squibler.ioWeb6
softwareadvice.comReview site5

Classified from 33 engine answers across 11 prompts in the last four weekly runs.SlateIndex does not collect review-site ratings and never shows invented quotes.

Cite as: SlateIndex, “Document360 AI visibility profile”, https://slateindex.ai/brand/document360, data of Nov 3, 2026. Licence: CC BY 4.0.