SysAid pricing 2026: plans and costs
Quick pricing summary
- Professional: $59 agent/month, billed annually
- Enterprise: Custom (custom, starting at 20 agents)
- Worth noting: Professional example: 70 agents at $4,130/month, $49,560/year, billed annually. Page title mentions 'From $89 per Agent per Month' while plan card shows $59. Enterprise starts at 20 agents, contact sales. Free trial of Dex mentioned without duration.
Plans
Professional
$59 agent/month, billed annually
- Request, incident, change & problem management
- All-in-one asset management
- AI-powered Copilot for agents & end users
- Pre-built AI agents with 100K Workato credits
- SLA management, dashboards and BI analytics
Enterprise
Custom custom, starting at 20 agents
- Everything in Professional
- Sandbox environment
- Tailor-made AI agents
- Advanced BI analytics
- 300K Workato credits
- Gold Service Package with P1 support
What you get on each plan
| Feature | Professional | Enterprise |
|---|---|---|
| AI Copilot chatbot for end users and agents | ✓ | ✓ |
| Prebuilt AI agents (100+) | ✓ | ✓ |
| AI agent builder | ✓ | ✓ |
| Tailor-made AI agents | — | 3 |
| Incident, change, problem, request management | ✓ | ✓ |
| Knowledge base | ✓ | ✓ |
| SLA management | ✓ | ✓ |
| Workflow Designer | ✓ | ✓ |
| Managed assets (250 included) | ✓ | ✓ |
| Asset monitoring and CMDB | ✓ | ✓ |
| BI analytics | ✓ | ✓ |
| Advanced Qlik BI power user | — | 1 seat |
| Workato integration credits | 100K | 300K |
| Microsoft Teams integration | ✓ | ✓ |
| Storage retention | 2 years | 7 years |
| Custom URL | — | ✓ |
| Backup delivery | — | ✓ |
| Sandbox environment | — | 1 environment |
| Live chat support | — | ✓ |
| Callback option | — | ✓ |
| Panic alert button | — | ✓ |
| Support hours | 24/6 | 24/6 |
| Priority 1 response time | 3 hours | 1 hour |
| Request response time | 8 hours | 4 hours |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Sandbox environment | contact sales | Professional, Enterprise (1 included) |
| Private AWS instance | contact sales | Enterprise |
| Workato integration credit packs | contact sales | Professional, Enterprise |
| Patch Management (GFI) | contact sales | Professional, Enterprise |
| Splashtop Remote Support | contact sales | Professional, Enterprise |
| Lansweeper Advanced Discovery | contact sales | Professional, Enterprise |
| Additional asset packs | contact sales | Professional, Enterprise |
| License Manager Advanced | contact sales | Professional, Enterprise |
| Advanced Qlik BI power users | contact sales | Professional, Enterprise |
| Silver Service Package | contact sales | Professional |
| Gold Service Package | contact sales | Professional (included in Enterprise) |
SysAid pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| SysAid | $59 per seat / mo | No | Per seat | — | |
| Freshworks | — | — | — | — | Compare → |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| Salesforce | — | — | — | Businesses from small companies to large enterprises wanting sales, service, marketing and commerce on one CRM platform | Compare → |
List prices as published on www.sysaid.com/pricing. Totals are worked examples, not quotes.