SysAid

ITSM software with agentic AI that gets IT done

Help DeskToronto, Ontario, Canada201–500 employeesFounded 2002

#23 of 37 in Help Desk5,000 customers (per sysaid.com)57% positive in AI answers

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Visibility score

1.6%

+0.3% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

SysAid ranks #23 of 37 in Help Desk with an AI visibility score of 1.6 (SlateIndex, Nov 3, 2026).
SysAid's visibility rose 0.3 points since the previous weekly run.
SysAid is most visible on Google AI Mode (3) and least on Perplexity (0).
AI engines name SysAid in 3 of the 30 Help Desk buyer prompts SlateIndex tracks.
youtube.com is the source AI engines cite most in answers about SysAid, with 4 citations.

About

Company details for SysAid

SysAid is an IT service management (ITSM) platform that combines incident, request, change and problem management, CMDB, asset management and SLAs with agentic AI. Its AI agents and Copilot chatbot resolve tickets, fulfill requests and build automations, with every AI action logged against rules the customer sets. It is sold in Professional and Enterprise plans with AI included. It ranks #23 of 37 in Help Desk on SlateIndex and has a visibility score of 1.6 in the latest weekly run.

Founded in 2002 and headquartered in Toronto, Ontario, Canada, the company employs 201–500 people. It has raised about $30M. Its differentiator: agentic AI that resolves incidents and fulfills requests on its own, with every action logged and governed by customer-set rules.

Website: sysaid.com
Categories: Help Desk
Company size: 201–500 employees
Headquarters: Toronto, Ontario, Canada
Founded: 2002
Company type: Private, private equity-backed
Funding: Private equity · $30M raised
Customers: 5,000 · per sysaid.com/news/sysaid-shortlisted-for-best-agentic-ai-solution-in-the-2026-a-i-awards
Pricing: $59 per seat / mo · per seat
Free trial: —
Deployment: Cloud (SaaS), with optional private AWS instance
Platforms: Web, Microsoft Teams
Integrations: 1000+ native
Languages: 42 supported
Compliance: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II
Support: Email support, Live chat (Enterprise), Callback option (Enterprise), AI support assistant, Knowledge base, User community, 24/6 support hours, Service packages

Facebook · facebook.com/SysAidIT LinkedIn · linkedin.com/company/sysaid-technologies-ltd/Instagram · instagram.com/sysaid_official/Twitter · twitter.com/sysaid YouTube · youtube.com/SysAid

Read from linkedin.com, sysaid.com, g2.com, facebook.com, trust.sysaid.com, pitchbook.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

1.6%

across Help Desk answers, weighted by position

ChatGPT1.9%

AI Mode3%

Perplexity0%

Change

+0.3%

vs last week’s run

Category rank

#23 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

0.9%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now1.6%

30-day changeup+0.30000000000000004pp

High · low1.6% · 1.3%

Rank#23 → #23

SysAid gained 0.3 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for SysAid

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name SysAid

All prompts

Best help desk platform with AI features

SysAid : A powerhouse for corporate IT teams looking to offload tier-one tickets.

Google AI Mode · run of Nov 3

Which Help Desk vendors do analysts recommend?

ChatGPT · run of Nov 3

Official website of the top help desk platform vendors

SysAid – Recognized for strong automation and AI-driven IT support management.

Google AI Mode · run of Nov 3

Official website of the top help desk platform vendors

ChatGPT · run of Nov 3

Products & features

What SysAid sells

SysAid Service Management

ITSM covering incident, request, change and problem management, knowledge base, SLAs and workflows.

SysAid Copilot

AI chatbot for end users and agents that resolves issues, drafts messages and runs AI agents.

SysAid Agentic AI

100+ prebuilt AI agents plus a no-code AI agent builder that act across SysAid and connected systems.

Asset Management and CMDB

Inventory, network discovery, asset monitoring and a CMDB mapping assets, services and systems.

License Manager

Manages software and service contracts and SaaS licenses with renewal reminders and spend insights.

BI Analytics

Embedded Qlik-powered dashboards and benchmarking of service data.

Strengths engines cite

Strong automation and AI-driven IT support management
Powerful for corporate IT teams offloading tier-one tickets
Help desk ticketing integrated with built-in asset tracking
Best for IT help desks and automated ITSM

Target market & buyers

IT Directors, VPs of IT, CIOs and CISOs at growing and enterprise organizations

Notable customers include Mitsubishi Electric, Temco Logistics, City of Allen, Microdrones, Sava Re Group, Telesure Investment Holdings, Titan Lenders.

Industry	Primary use case
Manufacturing	ITIL service desk, self-service portal and audit-ready asset inventory
Healthcare	Running the IT service desk
Education	Running the IT service desk
Public sector	Running the IT service desk

Funding & recent developments

Funding

Round	Year	Amount
Private equity	2018	$30M

Latest known round	Total raised
Private equity	$30M

Recent developments

Aug 2026CompanyShortlisted for Best Agentic AI Solution
SysAid was shortlisted at The 2026 A.I. Awards.
Jul 2026CompanyFrancis Li appointed CRO
SysAid appointed Francis Li as Chief Revenue Officer.
Jun 2026SecurityUK data centre opened
SysAid opened a UK data centre giving British organisations data control.
Jun 2026PartnershipDataLunix partnership
Partnership to bring AI-native ITSM to the GCC.
Mar 2026PartnershipSplashtop partnership
Partnership with Splashtop for remote support from SysAid tickets.

Competitive landscape

How SysAid compares with its top three alternatives

All alternatives

SysAid most often appears alongside Freshworks, Zendesk, Intercom in AI answers.

vsSysAid vs Freshworks1.6% vs 61.5% visibility · Freshworks leadsFull comparison vsSysAid vs Zendesk1.6% vs 49.3% visibility · Zendesk leadsFull comparison vsSysAid vs Intercom1.6% vs 46.2% visibility · Intercom leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
SysAid	1.6%	0.9%	up+0.3%	$59 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo
Salesforce	46.2%	9.6%	New	Pricing not available