UJET pricing 2026: plans and costs
Quick pricing summary
- Basic: $65 user/month
- Pro: $99 user/month
- Enterprise: $120 user/month
- Digital: $69 user/month
- Worth noting: Feature matrix partly inferred from package descriptions; custom quotes available. Spiral by UJET priced separately.
Plans
Basic
$65 user/month
- PSTN Voice Channel
- Standard Reports & Dashboards
- Single Sign-On
- CRM Adapters
- Web SDK
- Standard Support
Pro
$99 user/month
- Everything in Basic
- Agent Desktop Experience
- SMS Blending
- Smart Actions
- Mobile SDK
- Advanced Reports & Dashboards
- APIs & Data Exporter
- Premium Support
Enterprise
$120 user/month
- Everything in Pro
- Chat Channel
- Email Channel
- SMS Channel
- Social Channel
Digital
$69 user/month
- Digital Channels (Chat, Email, SMS, Social, and In-App Voice)
- Agent Desktop Experience
- Advanced Reports & Dashboards
- APIs & Data Exporter
- Web & Mobile SDKs
- Premium Support
What you get on each plan
| Feature | Basic | Pro | Enterprise | Digital |
|---|---|---|---|---|
| Voice (PSTN) | ✓ | ✓ | ✓ | $50/user add-on |
| Chat Channel | $10/user add-on | $10/user add-on | ✓ | ✓ |
| Email Channel | $10/user add-on | $10/user add-on | ✓ | ✓ |
| SMS Channel | $10/user add-on | $10/user add-on | ✓ | ✓ |
| Social Channel | $10/user add-on | $10/user add-on | ✓ | ✓ |
| Agent Desktop Experience | — | ✓ | ✓ | ✓ |
| Advanced Reports & Dashboards | — | ✓ | ✓ | ✓ |
| Mobile SDK | — | ✓ | ✓ | ✓ |
| Premium Support | — | ✓ | ✓ | ✓ |
| Outbound Dialer | $15/user add-on | $15/user add-on | $15/user add-on | $15/user add-on |
| Workforce Management | $30/user add-on | $30/user add-on | $30/user add-on | $30/user add-on |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Chat Channel | $10/user/month | Basic, Pro |
| Email Channel | $10/user/month | Basic, Pro |
| SMS Channel | $10/user/month | Basic, Pro |
| Social | $10/user/month | Basic, Pro |
| Outbound Dialer | $15/user/month | All packages |
| CoBrowse (Web) | $20/user/month | All packages |
| CoBrowse (Web+Mobile) | $40/user/month | All packages |
| Microsoft Teams | Request a quote | All packages |
| Workforce Management | $30/user/month | All packages |
| PSTN Voice | $50/user/month | Digital |
| Conversational AI (Virtual Agent, Agent Assist, Summarization, Insights) | Get a quote | All packages |
UJET pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| UJET | $65 per seat / mo | No | Per seat | — | |
| Genesys | — | — | — | — | Compare → |
| CXone | — | — | — | Enterprises in regulated industries that need compliance and recording | Compare → |
| Talkdesk CX Cloud | $85 per seat / mo | No | Per seat | Global enterprises that want AI agents and human agents managed on one contact center platform. | Compare → |
| Zoom Contact Center | — | — | — | Organizations that already use Zoom for meetings and want contact center on the same platform, including budget-conscious teams. | Compare → |
List prices as published on ujet.cx/pricing. Totals are worked examples, not quotes.