UJET

AI-Powered Cloud Contact Center Platform

Contact CenterSan Francisco, California201–500 employeesFounded 2015

#37 of 48 in Contact Center 50% positive in AI answers

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Visibility score

0.8%

−1.8% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

UJET ranks #37 of 48 in Contact Center with an AI visibility score of 0.8 (SlateIndex, Nov 3, 2026).
UJET's visibility fell 1.8 points since the previous weekly run.
UJET is most visible on Google AI Mode (1.3) and least on Perplexity (0).
AI engines name UJET in 2 of the 30 Contact Center buyer prompts SlateIndex tracks.
metrigy.com is the source AI engines cite most in answers about UJET, with 4 citations.

About

Company details for UJET

UJET is a cloud-native contact center platform that brings voice, chat, SMS, email, social and in-app channels into one agent workspace. It uses AI for self-service, routing, agent coaching and reporting, and its CRM-first design writes customer interaction data to the customer's own CRM rather than storing it on the UJET platform. The company also sells Spiral by UJET for conversational analytics and describes AXO as a layer that connects CX data and back-office systems. It ranks #37 of 48 in Contact Center on SlateIndex and has a visibility score of 0.8 in the latest weekly run.

Founded in 2015 and headquartered in San Francisco, California, the company employs 201–500 people. Its differentiator: cRM-first architecture: customer PII is stored in the customer's CRM or private data repository, not on UJET's platform.

Website: ujet.cx
Categories: Contact Center
Company size: 201–500 employees
Headquarters: San Francisco, California
Founded: 2015
Company type: Private, venture-backed
Funding: Series D
Pricing: $65 per seat / mo · per seat
Free trial: —
Deployment: Cloud-native SaaS
Platforms: Web, Mobile
Compliance: SOC 2, HIPAA, PCI
Support: Standard Support, Premium Support

LinkedIn · linkedin.com/company/ujetcx/Facebook · facebook.com/UJETcx/Instagram · instagram.com/ujetcx/YouTube · youtube.com/ujetcx X (Twitter) · twitter.com/UJETcx

Read from ujet.cx, linkedin.com, g2.com, businesswire.com, tracxn.com, leadiq.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

0.8%

across Contact Center answers, weighted by position

ChatGPT1%

AI Mode1.3%

Perplexity0%

Change

−1.8%

vs last week’s run

Category rank

#37 of 48

in Contact Center

Mentions

in this week’s run

Share of voice

0.4%

of AI mentions in Contact Center

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now0.8%

30-day changedown−1.8pp

High · low2.6% · 0.8%

Rank#29 → #37

UJET lost 1.8 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.

Media

Website and product screenshots for UJET

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name UJET

All prompts

Which contact center platform has the best reviews?

Gladly & UJET: Standouts in specific segments (both scoring around 4.7/5 on G2), highly favored by modern consumer brands for person-centric rather than ticket-centric workflows.[](https://www.g2.com/categories/contact-…

Google AI Mode · run of Nov 3

Official website of the top contact center platform vendors

ChatGPT · run of Nov 3

Products & features

What UJET sells

UJET contact center platform (CCaaS)

Cloud contact center with omnichannel voice, chat, SMS, email, social and in-app channels, an agent desktop, routing and reporting.

AXO (Agentic Experience Orchestration)

A persistent AI layer meant to consolidate CX data, agent tools and back-office systems into one platform.

Spiral by UJET

Conversational analytics that reviews calls, chats and emails to surface trends, root causes and emerging issues.

Strengths engines cite

Highly rated on G2, around 4.7/5
People-centric, conversation-driven customer service approach
Close contender for best-reviewed contact center platform

Target market & buyers

Global brands and organizations of any size, with customers in fintech, retail and higher education.

Notable customers include Spanx, iZettle, TURO, Herschend Family Entertainment, Capital On Top.

Industry	Primary use case
Fintech	Modernizing customer experience across channels
Retail	Modernizing customer experience across channels
Higher education	Modernizing customer experience across channels

Funding & recent developments

Funding

Round	Year	Amount
Series A	2017	—
Series B	2018	—
Series C	2020	$55M
Series D	2024	$76M

Latest known round	Total raised
Series D	—

Recent developments

May 2026CompanyPorto, Portugal hub announced
UJET announced a Porto hub, described as its first European hub.
Nov 2025CompanyUJET acquires Spiral
UJET acquired conversational analytics startup Spiral, which continues as Spiral by UJET.
Nov 2025PartnershipChannel-led sales motion with Google Cloud
UJET launched a channel-led global sales motion with Google Cloud for midmarket and SMB segments.
Oct 2025PartnershipReseller partnership with Laivly
UJET became a reseller partner of Laivly for an AI agent product.
Jul 2025CompanyServices unit sold to Onix
Onix acquired UJET's services unit, its professional services business.

Competitive landscape

How UJET compares with its top three alternatives

All alternatives

UJET most often appears alongside Genesys, CXone, Talkdesk CX Cloud in AI answers.

vsUJET vs Genesys0.8% vs 52.3% visibility · Genesys leadsFull comparison vsUJET vs CXone0.8% vs 35.9% visibility · CXone leadsFull comparison vsUJET vs Talkdesk CX Cloud0.8% vs 26.1% visibility · Talkdesk CX Cloud leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
UJET	0.8%	0.4%	down−1.8%	$65 / seat / mo
Genesys	52.3%	8.9%	down−2.3%	Pricing not available
CXone	35.9%	6.3%	down−0.8%	Pricing not available
Talkdesk CX Cloud	26.1%	6.7%	down−0.5%	$85 / seat / mo
Zoom Contact Center	8.8%	2.8%	up+2.6%	Pricing not available