3CXEnterprise phone system with integrated AI at an unbeatable price
vs
AircallAI-powered customer communications platform
Comparison · Contact Center · weekly run Nov 3
3CX vs Aircall
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Aircall is the stronger AI pick in Contact Center: it has a visibility score of 15.8 versus 0.4 for 3CX.
Choose 3CX if…
- You want a free plan to start
- You need a self-hosted or on-premises option
- Flat tiers pricing suits your budget better than per seat
- affordable phone system with contact center features
Choose Aircall if…
- You want the brand AI engines rank higher (15.8 vs 0.4)
- You want a lower entry price ($30 vs $300)
- AI answers describe it more positively (34% vs 12% positive)
- You need SOC 2 Type II or GDPR or HIPAA coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Aircall |
|---|---|---|
| Visibility score | 0.4% | 15.8% |
| Change vs last week | down−0.6% | down−0.7% |
| Rank in Contact Center | #39 | #8 |
| Share of voice | 0.2% | 3.6% |
| Mentions this run | 1 | 23 |
| Positive in AI answers | 12% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Aircall −0.5999999999999979pp over 1 weekly runs.
Engine by engine
Aircall leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXAircall
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Aircall ranked higher
Features, pricing & fit
| Dimension | 3CX | Aircall |
|---|---|---|
| Pricing model | Flat tiers | Per seat |
| Entry price | Free; paid from $300 / mo | $30 per seat / mo |
| Free plan | Yes | No |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud-hosted on AWS |
| Integrations | — | 250+ |
| Compliance | — | SOC 2 Type II, GDPR, HIPAA |
| Support | Free tech support questions via the website, Help forum, Partner network | Help center, Email support, Phone support, 24/5 support across EMEA, APAC and NA |
| Founded | 2005 | 2014 |
| Headquarters | Nicosia, Cyprus | New York, NY, United States |
| Employees | 51–200 | 501–1,000 |
| Funding | Latest round listed as Other Investors | Strategic · $226M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Sales and customer support teams that run phone, SMS and messaging with their CRM or helpdesk in one workspace. |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Aircall
AI Voice Agents$100month minimum
Essentials$30license/month (billed annually)
Professional$50license/month (billed annually)
EnterpriseCustomcustom pricing
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Aircall
- Fast, simple setup
- Deep, user-friendly CRM and tool integrations
- Clear 25% annual billing discount
- Free trial available
- Recommended as a default choice for startups and small businesses
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Aircall”, https://slateindex.ai/compare/3cx-vs-aircall, data of Nov 3, 2026. Licence: CC BY 4.0.