3CXEnterprise phone system with integrated AI at an unbeatable price
vs
AvayaEnterprise CX orchestration with open AI and data
Comparison · Contact Center · weekly run Nov 3
3CX vs Avaya
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Avaya is the stronger AI pick in Contact Center: it has a visibility score of 3.2 versus 0.4 for 3CX.
Choose 3CX if…
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
Choose Avaya if…
- You want the brand AI engines rank higher (3.2 vs 0.4)
- AI answers describe it more positively (20% vs 12% positive)
- You need PCI or HIPAA or SOC 2 or ISO 27001 or ISO 27017 or ISO 27018 or FedRAMP Moderate or DoD IL4 High coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Avaya |
|---|---|---|
| Visibility score | 0.4% | 3.2% |
| Change vs last week | down−0.6% | up+1.2% |
| Rank in Contact Center | #39 | #25 |
| Share of voice | 0.2% | 1% |
| Mentions this run | 1 | 6 |
| Positive in AI answers | 12% | 20% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Avaya +1.2000000000000002pp over 1 weekly runs.
Engine by engine
Avaya leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXAvaya
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Avaya ranked higher
Features, pricing & fit
| Dimension | 3CX | Avaya |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | Cloud, hybrid or on-premises |
| Compliance | — | PCI, HIPAA, SOC 2, ISO 27001, ISO 27017, ISO 27018, FedRAMP Moderate, DoD IL4 High |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 2000 |
| Headquarters | Nicosia, Cyprus | Morristown, New Jersey, USA |
| Employees | 51–200 | 5,000+ |
| Funding | Latest round listed as Other Investors | Chapter 11 emergence, owned by former creditors |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Large enterprises and government agencies |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Avaya
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Avaya
- Market leader in on-premises contact centers
- 36.3% of global revenue in 2025 for traditional contact centers
- Still a major player in traditional contact centers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Avaya”, https://slateindex.ai/compare/3cx-vs-avaya, data of Nov 3, 2026. Licence: CC BY 4.0.