3CXEnterprise phone system with integrated AI at an unbeatable price
vs
CrestaThe AI operating system for customer experience
Comparison · Contact Center · weekly run Nov 3
3CX vs Cresta
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Cresta is the stronger AI pick in Contact Center: it has a visibility score of 0.9 versus 0.4 for 3CX.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose Cresta if…
- You want the brand AI engines rank higher (0.9 vs 0.4)
- You need ISO/IEC 42001 or ISO/IEC 27701 or PCI-DSS coverage
- You prefer a larger, established vendor (501–1,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Cresta |
|---|---|---|
| Visibility score | 0.4% | 0.9% |
| Change vs last week | down−0.6% | New |
| Rank in Contact Center | #39 | #34 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | 12% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Cresta +0.9pp over 1 weekly runs.
Engine by engine
Cresta leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXCresta
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Cresta ranked higher
Features, pricing & fit
| Dimension | 3CX | Cresta |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | — |
| Compliance | — | ISO/IEC 42001, ISO/IEC 27701, PCI-DSS |
| Support | Free tech support questions via the website, Help forum, Partner network | — |
| Founded | 2005 | 2017 |
| Headquarters | Nicosia, Cyprus | Sunnyvale, California, US |
| Employees | 51–200 | 501–1,000 |
| Funding | Latest round listed as Other Investors | Series D · $270M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Large enterprises in regulated industries with high-volume contact centers |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Cresta
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Cresta
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Cresta”, https://slateindex.ai/compare/3cx-vs-cresta, data of Nov 3, 2026. Licence: CC BY 4.0.