3CXEnterprise phone system with integrated AI at an unbeatable price
vs
SprinklrThe definitive AI-native platform for extraordinary customer experiences
Comparison · Contact Center · weekly run Nov 3
3CX vs Sprinklr
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Sprinklr is the stronger AI pick in Contact Center: it has a visibility score of 1.9 versus 0.4 for 3CX.
Choose 3CX if…
- You need a self-hosted or on-premises option
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
Choose Sprinklr if…
- You want the brand AI engines rank higher (1.9 vs 0.4)
- AI answers describe it more positively (38% vs 12% positive)
- You need ISO/IEC 27001 or SOC 1 or SOC 2 or SOC 3 or PCI DSS or FedRAMP LI-SaaS or HIPAA or CSA STAR Level 1 or TISAX or C5 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 3CX | Sprinklr |
|---|---|---|
| Visibility score | 0.4% | 1.9% |
| Change vs last week | down−0.6% | up+0.1% |
| Rank in Contact Center | #39 | #29 |
| Share of voice | 0.2% | 1% |
| Mentions this run | 1 | 6 |
| Positive in AI answers | 12% | 38% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
3CX −0.7000000000000001pp · Sprinklr +0.09999999999999987pp over 1 weekly runs.
Engine by engine
Sprinklr leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
3CXSprinklr
Head to head in AI answers
0 engine answers name both brands
03CX ranked higher
0Sprinklr ranked higher
Features, pricing & fit
| Dimension | 3CX | Sprinklr |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $300 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted by 3CX, on-premise, or self-hosted in your own private cloud | — |
| Compliance | — | ISO/IEC 27001, SOC 1, SOC 2, SOC 3, PCI DSS, FedRAMP LI-SaaS, HIPAA, CSA STAR Level 1, TISAX, C5 |
| Support | Free tech support questions via the website, Help forum, Partner network | Help Center, Release Notes, Training |
| Founded | 2005 | 2009 |
| Headquarters | Nicosia, Cyprus | New York, NY, USA |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Latest round listed as Other Investors | Initial public offering (NYSE: CXM) · $579M raised |
| Best for | Companies with 25+ users that want a self-managed phone system with integrated AI | Large enterprises that run social, marketing, customer feedback and contact center teams and want them on one platform. |
Plans side by side
3CX
Free (StartUP)$0year, up to 10 users incl. hosting
Basic$300year (8 simultaneous calls; scales with SC tier)
Pro$395year (8 simultaneous calls; scales with SC tier)
AI$575year (8 simultaneous calls; scales with SC tier)
Sprinklr
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
3CX
- affordable phone system with contact center features
- free edition for up to 10 users
- cost control and deployment flexibility
- good fit for small and midsize businesses
- core omnichannel communications such as live chat and call routing
- suitability depends on business size, budget and IT resources
- may not suit needs for a dedicated enterprise omnichannel contact center
Sprinklr
- Built for large, complex global enterprises
- Broad coverage across 30+ digital channels and voice
- Unified customer experience and governance stack
- Rated Exemplary by ISG in its 2026 assessment
- AI-driven customer experience management and listening at scale
- Limited deep-web listening scale compared with Brandwatch
- Lengthy 6 to 12+ week rollout requiring extensive scoping
- Often requires a custom demo or quote rather than published pricing
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “3CX vs Sprinklr”, https://slateindex.ai/compare/3cx-vs-sprinklr, data of Nov 3, 2026. Licence: CC BY 4.0.