8x8Contact Center
vs
FrontCustomer service platform where teams and AI agents resolve complex customer work together
Comparison · Contact Center · weekly run Nov 3
8x8 vs Front
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
8x8 is the stronger AI pick in Contact Center: it has a visibility score of 3.6 versus 0.9 for Front.
Choose 8x8 if…
- You want the brand AI engines rank higher (3.6 vs 0.9)
- You need ISO 27017 or ISO 27018 or SOC 2 Type 2 or SOC 3 or HIPAA (with Business Associate Agreements) or Cyber Essentials Plus or CSA Cyber Trust (Advocate level) coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- integrated platform combining voice, video, chat, and contact center tools
Choose Front if…
- AI answers describe it more positively (29% vs 12% positive)
- You need SOC 2 Type II coverage
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
AI visibility side by side
Latest weekly run · Nov 3
| Metric | 8x8 | Front |
|---|---|---|
| Visibility score | 3.6% | 0.9% |
| Change vs last week | up+0.8% | up+0.9% |
| Rank in Contact Center | #24 | #35 |
| Share of voice | 1.4% | 0.1% |
| Mentions this run | 9 | 1 |
| Positive in AI answers | 12% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
8x8 +0.8000000000000003pp · Front +0.9pp over 1 weekly runs.
Engine by engine
8x8 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
8x8Front
Head to head in AI answers
0 engine answers name both brands
08x8 ranked higher
0Front ranked higher
Features, pricing & fit
| Dimension | 8x8 | Front |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud-based SaaS | Cloud (AWS), with U.S. or EU data hosting |
| Integrations | — | 130+ |
| Compliance | ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 2, SOC 3, HIPAA (with Business Associate Agreements), Cyber Essentials Plus, CSA Cyber Trust (Advocate level) | SOC 2 Type II, ISO 27001 |
| Support | — | Help Center, Academy, Community, Developer Portal |
| Founded | 1987 | 2013 |
| Headquarters | Campbell, California | San Francisco, CA, United States |
| Employees | 1,001–5,000 | 501–1,000 |
| Funding | Post-IPO equity raise | Series C · $204M raised |
| Best for | — | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests |
Plans side by side
8x8
Pricing not available.
Front
Starter$25seat/month, billed annually, up to 10 seats
Professional$65seat/month, billed annually, up to 50 seats
Enterprise$105seat/month, billed annually
Pros and cons
Themes from the AI answers that mention each brand
8x8
- integrated platform combining voice, video, chat, and contact center tools
- feature-rich cloud business communications
- strong for global calling
- suited to UCaaS consolidation
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “8x8 vs Front”, https://slateindex.ai/compare/8x8-vs-front, data of Nov 3, 2026. Licence: CC BY 4.0.