Front

Customer service platform where teams and AI agents resolve complex customer work together

Help DeskSan Francisco, CA, United States501–1,000 employeesFounded 2013

#11 of 37 in Help Desk9,300 customers (per front.com)29% positive in AI answers

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Visibility score

−0.8% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Front ranks #11 of 37 in Help Desk with an AI visibility score of 6 (SlateIndex, Nov 3, 2026).
Front's visibility fell 0.8 points since the previous weekly run.
Front is most visible on Perplexity (9.8) and least on Google AI Mode (0.9).
AI engines name Front in 11 of the 90 Help Desk buyer prompts SlateIndex tracks.
intercom.com is the source AI engines cite most in answers about Front, with 14 citations.

About

Company details for Front

Front is a customer operations platform that combines shared inboxes, ticketing and omnichannel messaging (email, chat, SMS, WhatsApp, social) so support, sales and operations teams can handle customer requests together. It includes AI features such as the Autopilot AI agent, Copilot drafting assistant, Smart QA and Smart CSAT, and lets teams connect external AI agents. It is aimed at B2B teams handling complex, multi-team customer work. It ranks #11 of 37 in Help Desk on SlateIndex and has a visibility score of 6 in the latest weekly run.

Founded in 2013 and headquartered in San Francisco, CA, United States, the company employs 501–1,000 people. It has raised about $204M. Its differentiator: an open platform where internal teams, Front's Autopilot agents and external AI agents collaborate in one shared workspace.

Website: front.com
Categories: Help Desk, Live Chat & AI Support, Contact Center
Company size: 501–1,000 employees
Headquarters: San Francisco, CA, United States
Founded: 2013
Company type: Private, venture-backed
Funding: Series C · $204M raised
Customers: 9,300 · per front.com
Pricing: $25 per seat / mo · per seat
Free trial: 14-day free trial
Deployment: Cloud (AWS), with U.S. or EU data hosting
Platforms: Web, iOS, Android
Integrations: 130+ native
Compliance: SOC 2 Type II, ISO 27001
Support: Help Center, Academy, Community, Developer Portal, Onboarding and Success Services

LinkedIn · linkedin.com/company/fronthq Facebook · facebook.com/FrontHQ Instagram · instagram.com/FrontHQ

Read from linkedin.com, front.com, g2.com, usecarly.com, venturebeat.com, techcrunch.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

across Help Desk answers, weighted by position

ChatGPT7.4%

AI Mode0.9%

Perplexity9.8%

Change

−0.8%

vs last week’s run

Category rank

#11 of 37

in Help Desk

Mentions

in this week’s run

Share of voice

2.2%

of AI mentions in Help Desk

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now6%

30-day changedown−0.7999999999999998pp

High · low6.8% · 6%

Rank#11 → #11

Compare in

Front lost 0.8 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.

Media

Website and product screenshots for Front

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Front

All prompts

Which Help Desk tools offer annual discounts?

For shared inbox collaboration: Front.

ChatGPT · run of Nov 3

Top help desk platform options for B2B SaaS companies

For most B2B SaaS companies, shortlist Pylon, Plain, Intercom, Zendesk, Front, Help Scout, Freshdesk, and HubSpot Service Hub.

Perplexity · run of Nov 3

Best help desk platform for startups

ChatGPT · run of Nov 3

Top help desk platform options for B2B SaaS companies

I'd also consider Plain and Front, depending on how your customers interact with your team.

ChatGPT · run of Nov 3

Which Help Desk tools offer annual discounts?

For general customer support, Freshdesk, Zendesk, Zoho Desk, Help Scout, Intercom, and Front all have notably lower annual rates.

Perplexity · run of Nov 3

Alternatives to the most popular help desk platform

Front — Best for collaborative customer operations.

Google AI Mode · run of Nov 3

Alternatives to the most popular help desk platform

ChatGPT · run of Nov 3

Official website of the top help desk platform vendors

ChatGPT · run of Nov 3

Products & features

What Front sells

Autopilot

AI agent that resolves customer requests and runs Playbooks across systems, priced per conversation.

Copilot

AI assistant that surfaces account signals, plans next steps and drafts replies.

Compass

QA and improvement recommendations for AI agent performance.

External Agents

Connect AI agents built elsewhere to collaborate with teams in Front.

Resolve

Native self-serve chat support for websites or apps.

Knowledge Base

Public or internal help center, multi-language on Enterprise.

Ticketing and Shared Inbox

Collaborative inboxes with assignments, tags, comments and ticket tracking.

Smart QA and Smart CSAT

AI-powered quality scorecards and survey-free satisfaction inference.

Strengths engines cite

Best for collaborative customer operations
Strong shared inbox and email-centric collaboration
Useful when sales, customer success, and support must collaborate
Frequently shortlisted for B2B SaaS customer support
Lower annual rates than many help desk alternatives

Target market & buyers

B2B companies from startups to enterprises

Notable customers include Uber Freight, Navan, Stripe, ClickUp, Branch Insurance, Echo Global Logistics, Reed & Mackay, MailChimp.

Industry	Primary use case
Logistics	Managing shipment and customer email volume across teams
Travel	Routing high volumes of daily customer emails within SLAs
Manufacturing	Scaling customer communication
Financial Services	Customer service and account management
Tech	Customer support and success
Professional Services	Client communication

Funding & recent developments

Funding

Round	Year	Amount
Seed	2014	$3M
Series A	2016	$10M
Series B	2018	$66M
Series C	2020	$59M

Latest known round	Total raised
Series C	$204M

Recent developments

Oct 2026ProductCustom Autopilot agents and external agent connections
Front announced custom Autopilot agents and the ability to connect external AI agents.
Oct 2026ProductMCP server launch
Front launched a Model Context Protocol server for connecting external AI assistants.
Jul 2026ProductRedesigned mobile app and new integrations
Product update with a redesigned mobile app and integrations including Virtru and DialNext.
Jun 2026PartnershipZoom Contact Center integration
Front announced an integration with Zoom Contact Center.
Mar 2026PartnershipChannel partnership expansion
New channel partnerships with Intelisys, Sandler Partners and Telarus.

Competitive landscape

How Front compares with its top three alternatives

All alternatives

Front most often appears alongside Freshworks, Zendesk, HubSpot in AI answers.

vsFront vs Freshworks6% vs 61.5% visibility · Freshworks leadsFull comparison vsFront vs Zendesk6% vs 49.3% visibility · Zendesk leadsFull comparison vsFront vs HubSpot6% vs 73.1% visibility · HubSpot leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Front	6%	2.2%	down−0.8%	$25 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
HubSpot	73.1%	13.1%	New	Free plan
Zoho	44.8%	12.5%	up+5.4%	Pricing not available