Freshworks vs Front
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 6 for Front, and ranks ahead in 80% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 6)
- You need ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Front if…
- AI answers describe it more positively (29% vs 26% positive)
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Front |
|---|---|---|
| Visibility score | 61.5% | 6% |
| Change vs last week | up+1.7% | down−0.8% |
| Rank in Help Desk | #1 | #11 |
| Share of voice | 12.9% | 2.2% |
| Mentions this run | 65 | 12 |
| Positive in AI answers | 26% | 29% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Front −0.7999999999999998pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
10 engine answers name both brands
| Prompt | Engine | Freshworks | Front |
|---|---|---|---|
| What features matter most in a help desk platform? | Perplexity | #5 | #4 |
| How do companies resolve customer tickets without a dedicated tool? | ChatGPT | #5 | #7 |
| Top help desk platform options for B2B SaaS companies | ChatGPT | #5 | #7 |
| Top help desk platform options for B2B SaaS companies | Perplexity | #7 | #5 |
| Best help desk platform for startups | ChatGPT | #3 | #6 |
| Alternatives to the most popular help desk platform | ChatGPT | #2 | #9 |
| Alternatives to the most popular help desk platform | AI Mode | #5 | #8 |
| Which Help Desk tools offer annual discounts? | ChatGPT | #2 | #4 |
| Which Help Desk tools offer annual discounts? | Perplexity | #2 | #7 |
| Official website of the top help desk platform vendors | ChatGPT | #2 | #12 |
Features, pricing & fit
| Dimension | Freshworks | Front |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $25 per seat / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud (AWS), with U.S. or EU data hosting |
| Integrations | — | 130+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, ISO 27001 |
| Support | — | Help Center, Academy, Community, Developer Portal |
| Founded | 2010 | 2013 |
| Headquarters | San Mateo, California, United States | San Francisco, CA, United States |
| Employees | 5,000+ | 501–1,000 |
| Funding | IPO | Series C · $204M raised |
| Best for | — | B2B customer support, sales, operations and account teams handling complex, multi-team customer requests |
Plans side by side
Freshworks
Pricing not available.
Front
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Front
- Best for collaborative customer operations
- Strong shared inbox and email-centric collaboration
- Useful when sales, customer success, and support must collaborate
- Frequently shortlisted for B2B SaaS customer support
- Lower annual rates than many help desk alternatives
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Front”, https://slateindex.ai/compare/freshworks-vs-front, data of Nov 3, 2026. Licence: CC BY 4.0.