Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| DialpadTop pick | #1 | — | #1 | |
| Genesys | #5 | #1 | — | |
| Talkdesk CX Cloud | — | #2 | #7 | |
| Aircall | #2 | — | — | |
| Nextiva | — | — | #2 | |
| Amazon Connect | — | — | #3 | |
| CallHippo | — | #3 | — | |
| Zoho | #3 | — | — | |
| AWS | — | — | #4 | |
| CloudTalk | #4 | — | — | |
| Microsoft Dynamics 365 Contact Center | — | #4 | — | |
| Cisco Webex Contact Center | — | #5 | — | |
| Zoom Contact Center | — | — | #5 | |
| 8x8 | — | #6 | — | |
| Five9 | — | — | #6 | |
| Zendesk | #6 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Dialpad is named by 67% of engines today.
Responses
What each engine answered, and how the shortlist moved.
You can sign up for a cloud-based contact center platform directly through several providers. Most offer free trials so you can test the system before paying. Recommended contact center platforms ------------------------------------ Dialpad 14-day free trial Inbound and outbound calls AI call summaries and analytics Contact center management
Dropped from this engine’s shortlist this week: Salesforce, Talkdesk CX Cloud
You can sign up for a contact center platform through several providers:
- Genesys — Genesys Cloud CX — Start a 14-day free trial with no credit card required.
- Talkdesk CX Cloud — Talkdesk Express — Designed for small businesses; eligible companies can sign up with 25 licenses and a promotional credit.
- CallHippo — CallHippo — Sign up online, choose a phone number, add agents, and configure routing in minutes.
- Microsoft Dynamics 365 Contact Center — Microsoft Dynamics 365 Contact Center — Contact Microsoft for pricing and purchasing; listed pricing starts at $110 per user/month when paid annually.
- Cisco Webex Contact Center — Webex Contact Center Developer Sandbox — Create a free Webex account and request a sandbox for testing.
Where you sign up for a contact center platform (CCaaS) depends heavily on the scale of your business, the communication channels you need (voice, chat, email, SMS), and whether you prefer an all-in-one self-service setup or an enterprise demo. Popular cloud contact center platforms offer direct paths to get started:
- Dialpad — Dialpad : Great for quick self-service sign-ups and smaller teams. ↑ 7 vs last week
- Nextiva — Nextiva : Offers bundled unified communications and contact center features, with a dedicated sign-up and demo flow available on the Nextiva Contact Center Site. New this week
- Amazon Connect — Amazon Connect : A pay-as-you-go, cloud-based contact center that you can spin up entirely on your own through the AWS Management Console.[](https://www.gartner.com/reviews/market/contact-center-as-a-service). ↑ 2 vs last week
- AWS — Amazon Connect : A pay-as-you-go, cloud-based contact center that you can spin up entirely on your own through the AWS Management Console.[](https://www.gartner.com/reviews/market/contact-center-as-a-service). ↑ 3 vs last week
- Zoom Contact Center — Zoom Contact Center : Built directly on Zoom's communication ecosystem. ↓ 1 vs last week
- Five9 — Five9 or Talkdesk : Best for mid-market to enterprise-scale operations. ↓ 4 vs last week
- Talkdesk CX Cloud — Five9 or Talkdesk : Best for mid-market to enterprise-scale operations. ↓ 6 vs last week
Dropped from this engine’s shortlist this week: Genesys, Salesforce, Aircall
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| google.com | Web | 3 | Perplexity |
| cloudcachetci.com | Web | 2 | ChatGPT |
| genesys.cloud | Web | 2 | ChatGPT |
| zoho.com | Brand site · Zoho | 2 | ChatGPT |
| 8x8.com | Brand site · 8x8 | 1 | Perplexity |
| aircall.io | Brand site · Aircall | 1 | ChatGPT |
| callhippo.com | Brand site · CallHippo | 1 | Perplexity |
| cisco.com | Web | 1 | Perplexity |
| cloudtalk.io | Brand site · CloudTalk | 1 | ChatGPT |
| dialpad.com | Brand site · Dialpad | 1 | ChatGPT |
| flexip.fr | Web | 1 | ChatGPT |
| g2.com | Review site | 1 | ChatGPT |
| gartner.com | Analyst | 1 | Google AI Mode |
| genesys.com | Brand site · Genesys | 1 | Perplexity |
| letsdial.com | Web | 1 | ChatGPT |
| microsoft.com | Web | 1 | Perplexity |
| pega.com | Web | 1 | ChatGPT |
| prtimes.jp | Web | 1 | ChatGPT |
| qcloudimg.com | Web | 1 | ChatGPT |
| seeklogo.com | Web | 1 | ChatGPT |
| simpleacd.com | Web | 1 | ChatGPT |
| talkdesk.com | Brand site · Talkdesk CX Cloud | 1 | Perplexity |
| techjockey.com | Web | 1 | ChatGPT |
| teloz.com | Web | 1 | ChatGPT |
| webex.com | Web | 1 | Perplexity |