AircallAI-powered customer communications platform
vs
Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
Comparison · Contact Center · weekly run Nov 3
Aircall vs Bitrix24
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Aircall is the stronger AI pick in Contact Center: it has a visibility score of 15.8 versus 0.9 for Bitrix24.
Choose Aircall if…
- You want the brand AI engines rank higher (15.8 vs 0.9)
- AI answers describe it more positively (34% vs 25% positive)
- You need SOC 2 Type II or GDPR or HIPAA coverage
- Per seat pricing suits your budget better than flat tiers
Choose Bitrix24 if…
- You want a free plan to start
- You need more native integrations (850+ vs 250+)
- Flat tiers pricing suits your budget better than per seat
- All-in-one workspace combining CRM and collaboration
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Aircall | Bitrix24 |
|---|---|---|
| Visibility score | 15.8% | 0.9% |
| Change vs last week | down−0.7% | down−1.4% |
| Rank in Contact Center | #8 | #36 |
| Share of voice | 3.6% | 0.2% |
| Mentions this run | 23 | 1 |
| Positive in AI answers | 34% | 25% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Aircall −0.5999999999999979pp · Bitrix24 −1.4pp over 1 weekly runs.
Engine by engine
Aircall leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
AircallBitrix24
Head to head in AI answers
0 engine answers name both brands
0Aircall ranked higher
0Bitrix24 ranked higher
Features, pricing & fit
| Dimension | Aircall | Bitrix24 |
|---|---|---|
| Pricing model | Per seat | Flat tiers |
| Entry price | $30 per seat / mo | Contact sales |
| Free plan | No | Yes |
| Deployment | Cloud-hosted on AWS | Cloud (AWS, US or EU) and on-premise |
| Integrations | 250+ | 850+ |
| Compliance | SOC 2 Type II, GDPR, HIPAA | — |
| Support | Help center, Email support, Phone support, 24/5 support across EMEA, APAC and NA | Customer support chats and tickets, Certified partner network, Demos and webinars |
| Founded | 2014 | 2012 |
| Headquarters | New York, NY, United States | Alexandria, Virginia, United States |
| Employees | 501–1,000 | 501–1,000 |
| Funding | Strategic · $226M raised | Other Investors (Zendesk Ventures) |
| Best for | Sales and customer support teams that run phone, SMS and messaging with their CRM or helpdesk in one workspace. | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price |
Plans side by side
Aircall
AI Voice Agents$100month minimum
Essentials$30license/month (billed annually)
Professional$50license/month (billed annually)
EnterpriseCustomcustom pricing
Pros and cons
Themes from the AI answers that mention each brand
Aircall
- Fast, simple setup
- Deep, user-friendly CRM and tool integrations
- Clear 25% annual billing discount
- Free trial available
- Recommended as a default choice for startups and small businesses
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Aircall vs Bitrix24”, https://slateindex.ai/compare/aircall-vs-bitrix24, data of Nov 3, 2026. Licence: CC BY 4.0.