Better StackThe AI SRE observability stack 30x cheaper than Datadog

New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

Comparison · Observability · weekly run Nov 3

Better Stack vs New Relic

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 3.1 for Better Stack, and ranks ahead in 67% of the answers that name both.

Choose Better Stack if…

AI answers describe it more positively (50% vs 42% positive)
You need SOC 2 Type 2 or GDPR coverage
Per seat pricing suits your budget better than usage-based
straightforward logs, uptime, and incident response

Choose New Relic if…

You want the brand AI engines rank higher (47.1 vs 3.1)
You want a lower entry price ($10 vs $29)
You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
You prefer a larger, established vendor (1,001–5,000 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Better Stack	New Relic
Visibility score	3.1%	47.1%
Change vs last week	New	New
Rank in Observability	#19	#3
Share of voice	0.9%	10.7%
Mentions this run	6	63
Positive in AI answers	50%	42%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Better Stack 0pp · New Relic 0pp over 0 weekly runs.

Engine by engine

New Relic leads on 3 of 3 engines

ChatGPT

6.7%

51.3%

AI Mode

43.9%

Perplexity

2.6%

46.1%

Better StackNew Relic

Head to head in AI answers

6 engine answers name both brands

2Better Stack ranked higher

4New Relic ranked higher

Prompt	Engine	Better Stack	New Relic
Best observability platform for startups	ChatGPT	#8	#9
Best observability platform for startups	Perplexity	#3	#4
Which observability platform has the best reviews?	ChatGPT	#3	#2
Most affordable observability platform that is still reliable	ChatGPT	#9	#4
Is there a free observability platform for small teams?	ChatGPT	#6	#2
Official website of the top observability platform vendors	ChatGPT	#21	#3

Features, pricing & fit

Dimension	Better Stack	New Relic
Pricing model	Per seat	Usage-based
Entry price	Free; paid from $29 per seat / mo	Free; paid from $10 / mo
Free plan	Yes	Yes
Deployment	Cloud-hosted SaaS with data stored by default in EU regions, and US, Europe and Singapore data regions offered; custom cluster and custom VPC deployment available for enterprise accounts.	Cloud-based SaaS
Integrations	—	800+
Compliance	SOC 2 Type 2, GDPR	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification
Support	Email: hello@betterstack.com, Migration assistance and bespoke onboarding included	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise
Founded	2021	2008
Headquarters	Prague, Czech Republic	San Francisco, CA, United States
Employees	11–50	1,001–5,000
Funding	Series A-II · $29M raised	Post-IPO raise (not corroborated by other sources)
Best for	Engineering and DevOps teams with high telemetry volumes who want to reduce observability costs, especially those looking to move off a large Datadog bill.	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.