GrafanaFull-stack observability for the agentic era

New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

Comparison · Observability · weekly run Nov 3

Grafana vs New Relic

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Grafana is the stronger AI pick in Observability: it has a visibility score of 47.8 versus 47.1 for New Relic, and ranks ahead in 58% of the answers that name both.

Choose Grafana if…

You want the brand AI engines rank higher (47.8 vs 47.1)
AI answers describe it more positively (46% vs 42% positive)
You need FedRAMP or NATSEC100 or PCI DSS or GDPR or CSA STAR coverage
Permanent free tier

Choose New Relic if…

You want a lower entry price ($10 vs $19)
You need FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 42001 AI certification coverage
Generous permanent free tier with 100 GB monthly ingest
Easy setup and quick APM start with minimal upfront cost

AI visibility side by side

Latest weekly run · Nov 3

Metric	Grafana	New Relic
Visibility score	47.8%	47.1%
Change vs last week	New	New
Rank in Observability	#2	#3
Share of voice	9.8%	10.7%
Mentions this run	58	63
Positive in AI answers	46%	42%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Grafana 0pp · New Relic 0pp over 0 weekly runs.

Engine by engine

Grafana leads on 1 of 3 engines

ChatGPT

57%

51.3%

AI Mode

43.1%

43.9%

Perplexity

43.1%

46.1%

GrafanaNew Relic

Head to head in AI answers

52 engine answers name both brands

30Grafana ranked higher

22New Relic ranked higher

Prompt	Engine	Grafana	New Relic
What is an observability platform and when does a company need one?	ChatGPT	#5	#4
How do I choose an observability platform for a mid-market team?	ChatGPT	#3	#5
How do I choose an observability platform for a mid-market team?	AI Mode	#5	#3
How do I choose an observability platform for a mid-market team?	Perplexity	#3	#5
What is the difference between an observability platform and CI/CD?	ChatGPT	#4	#3
What is the difference between an observability platform and CI/CD?	Perplexity	#2	#3
How long does it take to roll out an observability platform?	AI Mode	#6	#4
What are the best observability tools in 2026?	ChatGPT	#3	#8
What are the best observability tools in 2026?	AI Mode	#6	#5
What are the best observability tools in 2026?	Perplexity	#3	#4
Top observability platform options for B2B SaaS companies	ChatGPT	#2	#3
Top observability platform options for B2B SaaS companies	AI Mode	#2	#6

Features, pricing & fit

Dimension	Grafana	New Relic
Pricing model	Usage-based	Usage-based
Entry price	Free; paid from $19 / mo	Free; paid from $10 / mo
Free plan	Yes	Yes
Deployment	Fully managed Grafana Cloud on Public Cloud, Federal Cloud or Bring Your Own Cloud, plus self-managed Grafana Enterprise	Cloud-based SaaS
Integrations	—	800+
Compliance	FedRAMP, NATSEC100, PCI DSS, SOC 2 Type II, GDPR, ISO 27001, CSA STAR	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification
Support	Community support (Free plan), 8x5 email support (Pro plan), Premium support (Enterprise plan)	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise
Founded	2014	2008
Headquarters	New York, NY	San Francisco, CA, United States
Employees	1,001–5,000	1,001–5,000
Funding	Series E · $1100M raised	Post-IPO raise (not corroborated by other sources)
Best for	Teams that want open-standard observability without lock-in, from startups to Fortune 500 enterprises	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.