New Relic
NewIntelligent Observability resolves issues at scale before they impact your bottom line.
#3 of 45 in Observability75,000 customers (per newrelic.com)42% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- New Relic ranks #3 of 45 in Observability with an AI visibility score of 47.1 (SlateIndex, Nov 3, 2026).
- New Relic is most visible on ChatGPT (51.3) and least on Google AI Mode (43.9).
- AI engines name New Relic in 28 of the 30 Observability buyer prompts SlateIndex tracks.
- newrelic.com is the source AI engines cite most in answers about New Relic, with 50 citations.
About
Company details for New Relic
New Relic is an AI-powered observability platform that correlates telemetry across an entire stack so teams can isolate root causes and reduce mean time to resolution. It covers application performance, digital experience, infrastructure, logs, security and AI agent monitoring in one platform. It ranks #3 of 45 in Observability on SlateIndex and has a visibility score of 47.1 in the latest weekly run.
Founded in 2008 and headquartered in San Francisco, CA, United States, the company employs 1,001–5,000 people. Its differentiator: usage-based pricing built on users and data ingest or compute, with no per-host counting and no charges for data egress or hydration.
- Website
- newrelic.com
- Categories
- Observability
- Company size
- 1,001–5,000 employees
- Headquarters
- San Francisco, CA, United States
- Founded
- 2008
- Company type
- Private, private equity-owned
- Funding
- Post-IPO raise (not corroborated by other sources)
- Customers
- 75,000 · per newrelic.com/customers
- Pricing
- Free; paid from $10 / mo · usage-based
- Free trial
- Free plan available
- Deployment
- Cloud-based SaaS
- Platforms
- Amazon Web Services, Azure, Google Cloud Platform, Kubernetes
- Integrations
- 800+ native
- Compliance
- SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification
- Support
- Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise
Read from linkedin.com, newrelic.com, g2.com, x.com, seedtable.com, clay.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Changes appear after the second weekly run in Observability. Datadog leads the category at 69.5%.
Media
Website and product screenshots for New Relic
AI mentions & citations
Recent answers that name New Relic
Is there a free observability platform for small teams?
New Relic : Offers one of the most substantial free tiers in the industry.
What is the typical pricing model for observability software?
Instead, according to industry resources like New Relic's Pricing Whitepaper , most platforms use a hybrid pricing model combining quantity-based metrics with consumption-based telemetry .
Which observability tools offer annual discounts?
Where can I sign up for an observability platform?
New Relic Free Tier – Includes 1 full platform user, unlimited basic users, and 100 GB of free data ingest per month permanently, with no credit card required.[](https://newrelic.com/pricing/free-tier)
Which observability platform has transparent pricing?
New Relic is a strong choice if you want an observability platform with transparent, publicly listed pricing.
What are common mistakes when buying an observability platform?
New Relic – Observability Pricing and Billing Models — commercial pitfalls and pricing considerations.
How do companies monitor systems and find failures without a dedicated tool?
In fact, many companies start this way before investing in platforms such as Datadog, New Relic, or Splunk.
Which observability platform has the best reviews?
Based on the latest available customer reviews (November 2026), Dynatrace and New Relic are the strongest overall contenders, while Better Stack has one of the highest ratings on G2.
Products & features
What New Relic sells
APM
Application performance monitoring with distributed tracing, linked to customer experience and revenue.
Digital Experience Monitoring
Browser, mobile and synthetic monitoring with session replay to find user friction.
AI and Agentic Monitoring
Monitors model and agent interactions, including token usage and cost.
Infrastructure Monitoring
Health of cloud-native and Kubernetes environments, tied to the applications running on them.
Logs
Log management that lets teams query data in place.
Security
Unified vulnerability management, prioritized by production impact.
SRE Agent
Automated remediation beyond assisted troubleshooting.
Cloud cost monitoring
Real-time visibility into multi-cloud and Kubernetes spend.
Strengths engines cite
- Generous permanent free tier with 100 GB monthly ingest
- Easy setup and quick APM start with minimal upfront cost
- Unified, consumption-based pricing model
- Strong full-stack observability platform and APM pioneer
- Value and accessibility with AI-assisted querying and diagnostics
Target market & buyers
Engineers and engineering teams in organizations from hyper-growth startups to the Fortune 100.
Notable customers include Domino's, William Hill, Informa, Capillary Technologies, EveryMatrix, Verisk, BlackLine, Kurt Geiger.
| Industry | Primary use case |
|---|---|
| Retail/Commerce | Kurt Geiger used a real-time dashboard to improve Core Web Vitals by 50%. |
| Media/Entertainment | Shutterstock cut the time spent generating reports by 75% while reducing log spend. |
| Automotive | Toyota's car sharing service uses it to improve the smartphone user experience. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2008 | $4M |
| Series B | 2008 | $6M |
| $80M round (February 2013) | 2013 | $80M |
| Series D | 2013 | $60M |
| Series E, led by BlackRock and Passport Capital | 2014 | $100M |
| Post-IPO raise (not corroborated by other sources) | 2018 | $500M |
| Latest known round | Total raised |
|---|---|
| Post-IPO raise (not corroborated by other sources) | — |
Recent developments
- Oct 2026SecurityISO 42001 AI certification
New Relic announced ISO 42001 AI certification alongside a GreenOps savings claim of $18 million.
- Jun 2026ProductNew Relic Knowledge unveiled
New Relic unveiled New Relic Knowledge, a platform capability that links telemetry and knowledge sources.
- Jun 2026PartnershipMicrosoft Marketplace partnership
New Relic said its Microsoft Marketplace committed bookings grew by double digits over the prior 12 months.
- Feb 2026ProductIncidents renamed Alert events
The product documentation notes that Incidents is renamed Alert events in the UI.
- Dec 2025PartnershipAI-driven work with AWS
New Relic and AWS announced joint AI-driven work at re:Invent 2025.
Competitive landscape
How New Relic compares with its top three alternatives
New Relic most often appears alongside Datadog, Grafana, Dynatrace in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| New Relic | 47.1% | 10.7% | New | Free plan |
| Datadog | 69.5% | 11% | New | $0.05 / mo |
| Grafana | 47.8% | 9.8% | New | Free plan |
| Dynatrace | 39.9% | 8% | New | $1.4 / mo |
| OpenTelemetry | 37.4% | 8.2% | New | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 42% · Neutral 35% · Mixed 23% of 65 engine answers that mention New Relic
Praised for
- Generous permanent free tier with 100 GB monthly ingest
- Easy setup and quick APM start with minimal upfront cost
- Unified, consumption-based pricing model
- Strong full-stack observability platform and APM pioneer
- Value and accessibility with AI-assisted querying and diagnostics
Criticised for
- Costs can surprise as log and trace volume scales
- Pricing requires careful cost governance and depends on usage
Pricing
Usage-based pricing with a free plan
Cite as: SlateIndex, “New Relic AI visibility profile”, https://slateindex.ai/brand/new-relic, data of Nov 3, 2026. Licence: CC BY 4.0.