Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
CrestaThe AI operating system for customer experience
Comparison · Contact Center · weekly run Nov 3
Bitrix24 vs Cresta
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in Contact Center: it has a visibility score of 0.9 versus 0.9 for Cresta.
Choose Bitrix24 if…
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Choose Cresta if…
- You need ISO/IEC 42001 or ISO/IEC 27701 or PCI-DSS coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | Cresta |
|---|---|---|
| Visibility score | 0.9% | 0.9% |
| Change vs last week | down−1.4% | New |
| Rank in Contact Center | #36 | #34 |
| Share of voice | 0.2% | 0.4% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | 25% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · Cresta +0.9pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 1 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24Cresta
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0Cresta ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | Cresta |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | — |
| Integrations | 850+ | — |
| Compliance | — | ISO/IEC 42001, ISO/IEC 27701, PCI-DSS |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 2017 |
| Headquarters | Alexandria, Virginia, United States | Sunnyvale, California, US |
| Employees | 501–1,000 | 501–1,000 |
| Funding | Other Investors (Zendesk Ventures) | Series D · $270M raised |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Large enterprises in regulated industries with high-volume contact centers |
Plans side by side
Cresta
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Cresta
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs Cresta”, https://slateindex.ai/compare/bitrix24-vs-cresta, data of Nov 3, 2026. Licence: CC BY 4.0.