Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
CXoneContact Center
Comparison · Contact Center · weekly run Nov 3
Bitrix24 vs CXone
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
CXone is the stronger AI pick in Contact Center: it has a visibility score of 35.9 versus 0.9 for Bitrix24.
Choose Bitrix24 if…
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
Choose CXone if…
- You want the brand AI engines rank higher (35.9 vs 0.9)
- AI answers describe it more positively (48% vs 25% positive)
- You need PCI DSS or ISO 27001 or SOC 2 or HITRUST or IRAP or FedRAMP Moderate or CPNI or GDPR or SOX or HIPAA or CSA STAR Level 1 coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | CXone |
|---|---|---|
| Visibility score | 0.9% | 35.9% |
| Change vs last week | down−1.4% | down−0.8% |
| Rank in Contact Center | #36 | #2 |
| Share of voice | 0.2% | 6.3% |
| Mentions this run | 1 | 37 |
| Positive in AI answers | 25% | 48% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.4pp · CXone −0.8000000000000043pp over 1 weekly runs.
Engine by engine
CXone leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24CXone
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0CXone ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | CXone |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud-native, multi-tenant SaaS on AWS |
| Integrations | 850+ | — |
| Compliance | — | PCI DSS, ISO 27001, SOC 2, HITRUST, IRAP, FedRAMP Moderate, CPNI, GDPR, SOX, HIPAA, CSA STAR Level 1 |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | — |
| Headquarters | Alexandria, Virginia, United States | Ra'anana, Israel |
| Employees | 501–1,000 | 5,000+ |
| Funding | Other Investors (Zendesk Ventures) | — |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | Enterprises in regulated industries that need compliance and recording |
Plans side by side
CXone
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
CXone
- Comprehensive workforce engagement management and quality management suite
- Strong analytics and omnichannel routing for large-scale deployments
- Recognised as a market leader with high analyst and customer ratings
- Recommended as a top enterprise contact center shortlist option
- Less suited for highly customized, large on-premise migrations
- May lack advanced depth for very large operations with complex needs
- Seat-based tiered pricing with enterprise contracts needed for discounts
- Higher starting prices than some alternatives, with advanced tiers costing more
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs CXone”, https://slateindex.ai/compare/bitrix24-vs-cxone, data of Nov 3, 2026. Licence: CC BY 4.0.