Bitrix24Free online workspace for your business: CRM, tasks, online meetings, and more.
vs
ServiceNowCloud platform with AI for enterprise IT, employee and customer workflows
Comparison · CRM · weekly run Nov 3
Bitrix24 vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Bitrix24 is the stronger AI pick in CRM: it has a visibility score of 3.3 versus 1.3 for ServiceNow.
Choose Bitrix24 if…
- You want the brand AI engines rank higher (3.3 vs 1.3)
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
Choose ServiceNow if…
- AI answers describe it more positively (36% vs 25% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
- Dominant enterprise leader in IT service management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Bitrix24 | ServiceNow |
|---|---|---|
| Visibility score | 3.3% | 1.3% |
| Change vs last week | down−1.2% | down−0.8% |
| Rank in CRM | #18 | #28 |
| Share of voice | 0.7% | 0.7% |
| Mentions this run | 3 | 3 |
| Positive in AI answers | 25% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Bitrix24 −1.1000000000000005pp · ServiceNow −0.7pp over 1 weekly runs.
Engine by engine
Bitrix24 leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Bitrix24ServiceNow
Head to head in AI answers
0 engine answers name both brands
0Bitrix24 ranked higher
0ServiceNow ranked higher
Features, pricing & fit
| Dimension | Bitrix24 | ServiceNow |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | Yes | — |
| Deployment | Cloud (AWS, US or EU) and on-premise | Cloud |
| Integrations | 850+ | — |
| Compliance | — | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | Customer support chats and tickets, Certified partner network, Demos and webinars | — |
| Founded | 2012 | 2004 |
| Headquarters | Alexandria, Virginia, United States | Santa Clara, CA |
| Employees | 501–1,000 | 5,000+ |
| Funding | Other Investors (Zendesk Ventures) | IPO |
| Best for | Businesses that want CRM, project management, communication and HR tools in one workspace at a flat price | — |
Plans side by side
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Bitrix24
- All-in-one workspace combining CRM and collaboration
- Generous free plan with unlimited users
- Free omnichannel contact center
- Feature-heavy CRM with task management
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Bitrix24 vs ServiceNow”, https://slateindex.ai/compare/bitrix24-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.