BMCObservability

New RelicIntelligent Observability resolves issues at scale before they impact your bottom line.

Comparison · Observability · weekly run Nov 3

BMC vs New Relic

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

New Relic is the stronger AI pick in Observability: it has a visibility score of 47.1 versus 0.9 for BMC, and ranks ahead in 100% of the answers that name both.

Choose BMC if…

You prefer a larger, established vendor (5,000+ employees)
named a top three IT observability leader by ISG

Choose New Relic if…

You want the brand AI engines rank higher (47.1 vs 0.9)
You need SOC 2 Type II or FedRAMP Moderate (eligible accounts) or HIPAA eligibility or ISO 27001 or ISO 42001 AI certification coverage
Generous permanent free tier with 100 GB monthly ingest
Easy setup and quick APM start with minimal upfront cost

AI visibility side by side

Latest weekly run · Nov 3

Metric	BMC	New Relic
Visibility score	0.9%	47.1%
Change vs last week	New	New
Rank in Observability	#30	#3
Share of voice	0.5%	10.7%
Mentions this run	3	63
Positive in AI answers	—	42%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

BMC 0pp · New Relic 0pp over 0 weekly runs.

Engine by engine

New Relic leads on 3 of 3 engines

ChatGPT

1.9%

51.3%

AI Mode

43.9%

Perplexity

0.9%

46.1%

BMCNew Relic

Head to head in AI answers

3 engine answers name both brands

0BMC ranked higher

3New Relic ranked higher

Prompt	Engine	BMC	New Relic
Which observability vendors do analysts recommend?	ChatGPT	#11	#7
Which observability vendors do analysts recommend?	Perplexity	#11	#5
Official website of the top observability platform vendors	ChatGPT	#17	#3

Features, pricing & fit

Dimension	BMC	New Relic
Pricing model	—	Usage-based
Entry price	—	Free; paid from $10 / mo
Free plan	—	Yes
Deployment	On-premises	Cloud-based SaaS
Integrations	—	800+
Compliance	—	SOC 2 Type II, FedRAMP Moderate (eligible accounts), HIPAA eligibility, ISO 27001, ISO 42001 AI certification
Support	—	Ticketed support, 2-hour critical initial response SLA on Pro, 1-hour critical initial response SLA and priority ticket routing on Enterprise
Founded	1980	2008
Headquarters	2103 CityWest Boulevard, Houston, TX 77042	San Francisco, CA, United States
Employees	5,000+	1,001–5,000
Funding	Round (unverified, per GetLatka)	Post-IPO raise (not corroborated by other sources)
Best for	—	Engineers responsible for application and system uptime and reliability, and teams that want full-stack observability starting from a free tier.