Botpress vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

tawk.to is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 27.6 versus 0.9 for Botpress, and ranks ahead in 0% of the answers that name both.

Choose Botpress if…

You need SOC 2 or GDPR coverage
highly customizable and autonomous AI bots
robust free tier and open-source foundation
visual flow control for building chatbots

Choose tawk.to if…

You want the brand AI engines rank higher (27.6 vs 0.9)
AI answers describe it more positively (70% vs 64% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
You prefer a larger, established vendor (201–500 employees)

AI visibility side by side

Latest weekly run · Nov 3

Metric	Botpress	tawk.to
Visibility score	0.9%	27.6%
Change vs last week	New	down−4.3%
Rank in Live Chat & AI Support	#32	#6
Share of voice	0.4%	7.1%
Mentions this run	2	34
Positive in AI answers	64%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Botpress +0.9pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

tawk.to leads on 3 of 3 engines

ChatGPT

25.6%

AI Mode

1.7%

29.4%

Perplexity

1.1%

27.8%

Botpresstawk.to

Head to head in AI answers

1 engine answers name both brands

1Botpress ranked higher

0tawk.to ranked higher

Prompt	Engine	Botpress	tawk.to
Compare the leading Live Chat & AI Support platforms	Perplexity	#7	#9

Features, pricing & fit

Dimension	Botpress	tawk.to
Pricing model	Flat tiers	Flat tiers
Entry price	Free; paid from $150 / mo	Contact sales
Free plan	Yes	Yes
Deployment	Hosted on AWS	—
Integrations	—	50+
Compliance	SOC 2, GDPR	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2017	2012
Headquarters	Montreal, Quebec, Canada	Las Vegas, Nevada, US
Employees	51–200	201–500
Funding	Series B	Series B
Best for	Support teams whose tickets need judgment and actions across several systems, not only scripted answers	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.