LiveChat vs tawk.to

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 27.6 for tawk.to, and ranks ahead in 52% of the answers that name both.

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 27.6)
You need more native integrations (200+ vs 50+)
You need SOC 2 Type 2 or GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
Per seat pricing suits your budget better than flat tiers

Choose tawk.to if…

You want a free plan to start
AI answers describe it more positively (70% vs 36% positive)
You need EU-U.S. Data Privacy Framework or UK Extension to the EU-U.S. DPF or Swiss-U.S. Data Privacy Framework or ICO (UK) registration or GDPR compliance coverage
Flat tiers pricing suits your budget better than per seat

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveChat	tawk.to
Visibility score	40.1%	27.6%
Change vs last week	up+1.3%	down−4.3%
Rank in Live Chat & AI Support	#3	#6
Share of voice	10.2%	7.1%
Mentions this run	50	34
Positive in AI answers	36%	70%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveChat +1.3000000000000043pp · tawk.to −4.299999999999997pp over 1 weekly runs.

Engine by engine

LiveChat leads on 3 of 3 engines

ChatGPT

38%

25.6%

AI Mode

31.7%

29.4%

Perplexity

50.7%

27.8%

LiveChattawk.to

Head to head in AI answers

27 engine answers name both brands

14LiveChat ranked higher

13tawk.to ranked higher

Prompt	Engine	LiveChat	tawk.to
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#7	#6
Best live chat tool for startups	AI Mode	#5	#4
Best live chat tool for startups	Perplexity	#6	#7
Which live chat tool has the best reviews?	AI Mode	#1	#5
Which live chat tool has the best reviews?	Perplexity	#4	#5
Compare the leading Live Chat & AI Support platforms	Perplexity	#4	#9
Alternatives to the most popular live chat tool	ChatGPT	#2	#6
Alternatives to the most popular live chat tool	AI Mode	#2	#5
Alternatives to the most popular live chat tool	Perplexity	#1	#4
Most affordable live chat tool that is still reliable	AI Mode	#3	#1
Most affordable live chat tool that is still reliable	Perplexity	#4	#1
Which Live Chat & AI Support vendors do analysts recommend?	Perplexity	#3	#9

Features, pricing & fit

Dimension	LiveChat	tawk.to
Pricing model	Per seat	Flat tiers
Entry price	$19 per seat / mo	Contact sales
Free plan	No · 14-day trial	Yes
Deployment	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany	—
Integrations	200+	50+
Compliance	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business	EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. DPF, Swiss-U.S. Data Privacy Framework, ICO (UK) registration, GDPR compliance
Support	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan	24x7-365 live support, Help Center at help.tawk.to, Email support@tawk.to
Founded	2002	2012
Headquarters	Wrocław, Poland	Las Vegas, Nevada, US
Employees	201–500	201–500
Funding	Management buyout	Series B
Best for	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.	Businesses of any size that want free live chat with unlimited team members and no per-seat fees.